Overview
Work History
Education
Skills
Languages
Timeline
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Yoshihito Katayanagi

Brisbane,QLD

Overview

11
11
years of professional experience

Work History

Head Barista

Espresso XO
11.2023 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
  • Monitored customer feedback to improve barista performance and customer service.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.

Ware House Store Person

Toyota Motor
01.2023 - 11.2023
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Retail Sales Associate

Schott NYC
03.2013 - 03.2015
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Associate of Arts - Marketing

Japan College of Foreign Language
Tokyo Japan
03.2010

Skills

  • Scheduling Coordination
  • Recipe creation
  • Supply Ordering
  • Food Safety Compliance
  • Retail Operations
  • Customer Service
  • Attention to Detail
  • Regulatory Compliance
  • Loss Prevention
  • Display Setup
  • Order Processing

Languages

Japanese
Native or Bilingual

Timeline

Head Barista

Espresso XO
11.2023 - Current

Ware House Store Person

Toyota Motor
01.2023 - 11.2023

Retail Sales Associate

Schott NYC
03.2013 - 03.2015

Associate of Arts - Marketing

Japan College of Foreign Language

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Yoshihito Katayanagi