Yoshihito Katayanagi
Brisbane,QLD
Overview
11
11
years of professional experience
Work History
Head Barista
Espresso XO
11.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Monitored customer feedback to improve barista performance and customer service.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Ware House Store Person
Toyota Motor
01.2023 - 11.2023
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Retail Sales Associate
Schott NYC
03.2013 - 03.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Arts - Marketing
Japan College of Foreign Language
Tokyo Japan 03.2010
Skills
- Scheduling Coordination
- Recipe creation
- Supply Ordering
- Food Safety Compliance
- Retail Operations
- Customer Service
- Attention to Detail
- Regulatory Compliance
- Loss Prevention
- Display Setup
- Order Processing
Languages
Japanese
Native or Bilingual
Timeline
Head Barista
Espresso XO
11.2023 - Current
Ware House Store Person
Toyota Motor
01.2023 - 11.2023
Retail Sales Associate
Schott NYC
03.2013 - 03.2015
Associate of Arts - Marketing
Japan College of Foreign Language