Youbraj Thapa
Kalkallo,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Proactive and caring worker with 1 year of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Service Engineer
Srijana Motor Engineering
03.2023 - 02.2024
- Trained and supervised staff on equipment maintenance and safety procedures.
- Ensured compliance with safety regulations during installations and repairs, prioritizing safe work environment at all times.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in timely manner.
- Resolved customer complaints in prompt, polite and professional approach.
- Tested systems, noting issues and completing preventive maintenance.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Passionate about learning and committed to continual improvement.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Tutor
Student
02.2023 - 02.2024
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Conducted review sessions to help students prepare for tests.
- Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.
- Monitored student progress and provided feedback and support.
Pre-Sales Associate
BYJU'S (Ed-Tech. Company)
04.2021 - 06.2021
- Maintained relationships with customers to maximize sales opportunities.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Utilized customer feedback to improve product offerings.
- Developed strong rapport with customers and created positive impression of business.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Proven ability to learn quickly and adapt to new situations.
One-month Training and Internship on CATIA and SOLIDWORKS
CTTC
06.2019 - 07.2019
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.
Intern
Central Tool Room And Training Centre
06.2019 - 07.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.
Education
Master of Data Science - Data Science
RMIT University
Melbourne, VIC11.2025
Skills
- Ability to build relationships and set up trust with customers as having learned during work tenure in BYJU'S as Pre-Sales Associate
- Confident and Determined
- Good written and verbal communication skills, interpersonal and analytical skills
- Social adaptability to any events and background
- Student Advocacy
- Visual Aids Utilization
- Ready to accept mistakes, active learner, and disciplined
- Willingness to learn from others
- Good Leadership quality
- Excellent Computer Skills well versed with Microsoft Office (Word, PowerPoint, Excel)well
- Detail-oriented and excellent time management skills
- Can work in fast-paced environment
- Attention to Detail
- Problem-solving abilities
- Collaboration and Teamwork
- Event Setup
- Data Entry
Accomplishments
- Awarded merit certificate and scholarship under Education Scholarship Scheme for Army by Army Welfare Education Society having been placed in All India Merit for class X for the academic year 2014-15.
- Appeared at the workshop on Artificial intelligence and machine learning, and received a certificate of participation (IIT, Bhubaneswar) in 2018.
- Secured 1st position in NFS Most Wanted (computer gaming competition) event, in the Annual Technical Fest-Festronix 2018.
- Secured 1st position in Maze mice competition (robotics) held in the Annual Technical Fest-Festronix 2019.
- Received Certificate of approval on the project entitled "Designing of Rock Hopper" using Solidworks software on successful completion during summer training in 2019 at CTTC, Bhubaneswar.
- Received Certificate of publication by UGC Care Group I Journal (ISSN:23477180) after a successful final year project on the paper entitled "Synthesis and characterization of alumina nano-particles- an attrition method".
- I've got several certificates and medals of merit in academics in school and college.
Languages
English
Nepali
Hindi
Certification
- Mechanical Engineer License holder, Nepal Engineering Council
Timeline
Service Engineer
Srijana Motor Engineering
03.2023 - 02.2024
Tutor
Student
02.2023 - 02.2024
Pre-Sales Associate
BYJU'S (Ed-Tech. Company)
04.2021 - 06.2021
One-month Training and Internship on CATIA and SOLIDWORKS
CTTC
06.2019 - 07.2019
Intern
Central Tool Room And Training Centre
06.2019 - 07.2019
Master of Data Science - Data Science
RMIT University
Roles And Responsibilities
- Worked as a service engineer in Srijana Motor Engineering, Pokhara, Nepal.
- Overseeing the inspection and maintenance of vehicles.
- Troubleshooting and diagnosing, and then delegating to technicians for repair of vehicles.
- Repairing and reporting the maintenance issues to the management.
- Communicating with the customers for repairing parts and/or for their replacement.
- Keeping records of work done.
- Preparing quotations of vehicles with accidents and facilitating customers for insurance claims.
- Any other duties as and when they arise in the workspace, or as delegated by the management.
Personal Information
- Date of Birth: 11/20/98
- Nationality: Nepalese
- Marital Status: Unmarried
Extracurricular Activities
Sports (Football, Basketball, Badminton, and Volleyball). Yoga and meditation. Participation in Undergraduate final year project. I was tutoring young ones in their studies.
Hobbies and Interests
- Reading books
- Cooking
- Listening to songs and podcasts
- Gardening
- Watching movies
- Hiking
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Roles And Responsibilities
- Worked as a service engineer in Srijana Motor Engineering, Pokhara, Nepal.
- Overseeing the inspection and maintenance of vehicles.
- Troubleshooting and diagnosing, and then delegating to technicians for repair of vehicles.
- Repairing and reporting the maintenance issues to the management.
- Communicating with the customers for repairing parts and/or for their replacement.
- Keeping records of work done.
- Preparing quotations of vehicles with accidents and facilitating customers for insurance claims.
- Any other duties as and when they arise in the workspace, or as delegated by the management.
Personal Information
- Date of Birth: 11/20/98
- Nationality: Nepalese
- Marital Status: Unmarried
Extracurricular Activities
Sports (Football, Basketball, Badminton, and Volleyball). Yoga and meditation. Participation in Undergraduate final year project. I was tutoring young ones in their studies.
Hobbies and Interests
- Reading books
- Cooking
- Listening to songs and podcasts
- Gardening
- Watching movies
- Hiking
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Similar Profiles
A Lakshmi SumedhaA Lakshmi Sumedha
RESEARCH ENGINEER at HYUNDAI MOTOR INDIA ENGINEERINGRESEARCH ENGINEER at HYUNDAI MOTOR INDIA ENGINEERING
Khairul SadmanKhairul Sadman
EV Design Engineer at PDR EV Motor and Automotive EngineeringEV Design Engineer at PDR EV Motor and Automotive Engineering
Rangana PriyshankaRangana Priyshanka
Technician at Diesel and Motor engineering PLCTechnician at Diesel and Motor engineering PLC