Younes Same
Doncaster,VIC
Summary
Dynamic professional with a proven track record at Magnus Homecare, excelling in team leadership and customer service. Skilled in multitasking and effective communication, I enhanced staff performance and participant satisfaction through innovative development programs and swift dispute resolution. Leveraging data analysis and relationship building, I consistently improved service delivery, aligning with industry trends for client success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager/Support Coordinator
Magnus Homecare
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Enhanced participant satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organised professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained up-to-date knowledge of industry trends, providing informed recommendations for client success.
Support Worker/Nurse Assistant
Colbrow Nursing Agency
08.2018 - 11.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Security Controller
MCR Security
10.2018 - 02.2020
- Assisted event organisers in developing efficient crowd management strategies for large-scale gatherings.
- Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
- Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
- Investigated security related accidents.
Bar Attendant
Dorset Gardens Hotel
04.2017 - 02.2020
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Education
Graduate Diploma of Management
Glen Institute
Melbourne03-2023
Diploma of Management
Glen Institute
Melbourne 06-2022
Diploma of Nursing
Box Hill Institute of TAFE
Melbourne, VIC08-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Emergency response
- Clear communication
- Data analysis
- Risk management
- Trend analysis
- Networking strategies
- Computer skills
- Effective communication
- Attention to detail
- Multitasking
Accomplishments
- Supervised team of 8 staff members.
Certification
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- VIC Driver's License
Languages
Persian
Native or Bilingual
Timeline
Manager/Support Coordinator
Magnus Homecare
10.2021 - Current
Security Controller
MCR Security
10.2018 - 02.2020
Support Worker/Nurse Assistant
Colbrow Nursing Agency
08.2018 - 11.2020
Bar Attendant
Dorset Gardens Hotel
04.2017 - 02.2020
Graduate Diploma of Management
Glen Institute
Diploma of Management
Glen Institute
Diploma of Nursing
Box Hill Institute of TAFE
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