Tom COMPASSI
NORTHCOTE
Summary
Detail oriented and adaptable team player with strong organisational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in active listening and navigating complexities to ensure a client-focused approach
Overview
10
10
years of professional experience
Work History
NDIS Support Coordinator & Case Manager
Darebin Support Services
10.2023 - Current
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Disability Support Worker
Darebin Support Services
02.2022 - 11.2023
- Provided assistance in daily living activities such as dressing, grooming, bathing, medication and toileting.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
Retail Assistant
Yesteryear Vintage Clothing
06.2019 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Customer Service Officer
Australian Clinical Labs Pathology
05.2014 - 07.2017
- Managing communication with patients taking warfarin.
- Provide INR levels and dosage details.
- Verify and ensure the accuracy of doctors' prescribed dosages.
- Managed 150-200 incoming and outgoing calls per day.
Education
Bachelor of Social Science (Psychology) -
Royal Melbourne Institute of Technology
11.2023
Skills
- Microsoft Office
- Customer Service
- Record Keeping
- Problem Solving
- Adaptability
- Leadership
- Communication
- Conflict Resolution
Personal Information
Date of Birth: 27/08/1995
References
- Brad Gorman, Darebin Support Services, 0478 581 228
- Chris Todorovski, Yesteryear Vintage Clothing, 0419 302 623
- Johanna Tiffen, ACL Pathology, 0425 750 494
Timeline
NDIS Support Coordinator & Case Manager
Darebin Support Services
10.2023 - Current
Disability Support Worker
Darebin Support Services
02.2022 - 11.2023
Retail Assistant
Yesteryear Vintage Clothing
06.2019 - 02.2022
Customer Service Officer
Australian Clinical Labs Pathology
05.2014 - 07.2017
Bachelor of Social Science (Psychology) -
Royal Melbourne Institute of Technology
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