Young Cho
Southbank,Australia
Summary
With experience in various hospitality roles like bartender, barista, and food and beverage attendant, I bring a genuine passion for helping others and spreading positivity. Skilled in multitasking and customer service, I thrive on creating memorable experiences for guests with a warm smile and friendly conversation. I'm eager to contribute my skills to a team-oriented environment where I can continue exceeding customer expectations and making a difference.
Overview
1
1
Certification
Work History
Boutique Coffee Specialist
Nespresso Boutique - Emporium
10.2023 - Current
- Enhanced customer experience by providing personalized coffee recommendations and product explanations.
- Boosted sales with effective upselling of premium coffee blends and related merchandise.
- Contributed to a welcoming atmosphere by maintaining a clean, well-organized, and visually appealing store environment.
- Developed loyal customer base through exceptional service, knowledge sharing, and genuine enthusiasm for specialty coffees.
Food and Beverage Attendant
Kitchen Workshop - Crown Melbourne
08.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Bachelor of Business - Marketing
Auckland University of Technology
12.2020
High school Diploma -
Liston College
Henderson, Auckland12.2016
Skills
- Languages: Expert in Korean and English
- Microsoft Office
- Teambuilding
- Cultural Awareness
- Excellent Communication
- Teamwork and Collaboration
- Organization and Time management
- Problem-solving
- Quick Thinking
- Multitasking
Projects
Marketing Launch Project (AUT) (01/2020)
Sustainability Project (AUT) Marketing Launch Project (01/2020)
Certification
- Top Warrior Certificate, 10/2022, Top standards in Shooting rifles, push-ups, sit-ups, 3km running and theory based.
- Team leader - R.O.K.A, 08/2022, Team leader of the 3rd platoon for 6 months.
- Hubsport academy certification, 01/2020
- Google Analytics for beginners Certification, 01/2020
- Google digital garage certification, 01/2020
Languages
English
Korean
Hobbies and Interests
- Gym
- Boxing/Kickboxing
- Travel
- Outdoor activities
Timeline
Boutique Coffee Specialist
Nespresso Boutique - Emporium
10.2023 - Current
Food and Beverage Attendant
Kitchen Workshop - Crown Melbourne
08.2023 - Current
Bachelor of Business - Marketing
Auckland University of Technology
High school Diploma -
Liston College
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