Youssef Haddara
Currans Hill
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Customer Service
Woolworths
02.2022 - Current
- Managed and prioritized customer service requests within food service.
- Generated repeat business through exceptional customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer satisfaction.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Education
Certificate IV - Information Technology
TAFE NSW
Campbelltown, NSW01.2024
Certificate III - Telecommunications
TAFE NSW
Campbelltown, NSW01.2023
Certificate III - Information Technology
TAFE NSW
Campbelltown, NSW01.2020
Skills
- Technical Skills
- Operating Systems: Windows Server, Linux (Ubuntu, Debian, Red Hat), TrueNAS Scale
- Networking: Infiniband, Traditional Ethernet, SFP-based equipment, VLAN configuration, Network troubleshooting
- Storage Management: TrueNAS Scale, ZFS file systems, RAID configurations
- Hardware: Homelab setup, Server builds, Component-level troubleshooting, System optimization
- Security & Maintenance: Firewall management, System updates, Backup strategies
- Tools: Proxmox, Docker, Kubernetes, Immich, Jellyfin
Languages
English
Native or Bilingual
Arabic
Limited Working
Interests
- Enterprise technology researching, passionate about exploring the latest advancements and innovations
- Personal Development and Self-Improvement
- Home Networking and Server configuration
- Car modifications and a general interest in mechanical devices
- Hardware optimisation and Network Attached Storage configuration
Timeline
Customer Service
Woolworths
02.2022 - Current
Certificate IV - Information Technology
TAFE NSW
Certificate III - Telecommunications
TAFE NSW
Certificate III - Information Technology
TAFE NSW
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