Yu-Chen Liu
Sydney,NSW
Summary
Multi-talented Event Staff versed in pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply Number years of experience and diverse skills to new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Team Leader
Hilton Sydney
08.2023 - Current
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Helped organize and manage successful events with attendance of over Number people.
- Greeted guests and welcomed patrons in support of company service policy.
- Collaborated with cross-functional teams to deliver well-coordinated events that exceeded client expectations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Established effective time management practices among team members which led to timely project completion and increased overall productivity.
- Managed budgets responsibly, optimizing resources while delivering exceptional events that met client objectives.
- Streamlined communication among team members for increased efficiency and collaboration during events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Monitored operations by writing daily reports and maintaining accurate sales records.
- Adapted quickly to changing circumstances or unexpected obstacles during events and maintaining composure under pressure and in a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
Event High Duties
Hilton Sydney
07.2022 - 07.2023
- Assisted the management team with leading team members effectively to run the functions smoothly.
- Ensured a high level of clear and concise communication is maintained with all other hotel’s departments, being receptive to other departments operational and accounting requirements.
- Delighted guests with extraordinary service by giving a little more of your best with every provided service.
Event Attendant
Hilton Sydney, Hilton Group
08.2022 - 10.2022
- Ensured client satisfaction by anticipating needs and providing personalized assistance throughout the duration of each event.
- Assisted in tracking budget expenditures throughout the planning process to ensure cost-effective solutions were implemented.
- Implemented creative solutions to challenges that arose during events while maintaining a high level of professionalism.
- Served as a point of contact between venue staff, vendors, and clients, ensuring effective communication throughout the entire planning process.
- Delivered exceptional event experiences, resulting in positive feedback from clients and attendees alike.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
Bartender
Planar Restaurant
05.2022 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Education
Bachelor - Hospitality
International College of Management, Sydney
Manly, NSW11.2023
Skills
- Food and beverage experience
- Teamwork and Collaboration
- Customer Service
- Time Management
- Organizational Skills
Certification
Responsible Service of Alcohol (RSA)
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Event Team Leader
Hilton Sydney
08.2023 - Current
Event Attendant
Hilton Sydney, Hilton Group
08.2022 - 10.2022
Event High Duties
Hilton Sydney
07.2022 - 07.2023
Bartender
Planar Restaurant
05.2022 - 10.2022
Bachelor - Hospitality
International College of Management, Sydney