Summary
Overview
Work History
Education
Skills
Websites
Referee
Languages
Timeline
Generic

Yu-Jie Aimie Hsieh

Southport,QLD

Summary

Bilingual (Mandarin/English) candidate who is seeking for full-time position that offers professional challenges utilizing interpersonal and communication skills in a customer service manner. A stable personality and a high sense of responsibility lead to good performance under high pressure and is responsible for meeting team goals, as well as managing multiple priorities. Growing up in a multicultural background makes adapting to a diverse workforce and relationship-building with clients easy. Determined to perform superior and committed to leveraging skills to valuably contribute to the company.

Overview

3
3
years of professional experience

Work History

Beverage Attendant

Chatime Australia
08.2021 - Current
  • Efficiently managed beverage orders.
  • Restocked, organized and ordered products.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Managed over 500 drinks per day during busy holiday period

Restaurant Team Member

Season Buffet
07.2020 - 08.2021
  • Used cash registers and calculators to prepare bills, accept payments and make changes.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Managed over 100 customers and 50 calls per day

Education

Bachelor of Business - International Business

Griffith University
Gold Coast, QLD
07.2023

Skills

    • Customer Service Best Practices
    • Client Networking
    • Multitasking Abilities
    • Suggestive Selling
    • Company Branding
      • Customer Advising
      • Company Guidelines and Procedures
      • Team Member Collaboration
      • Marketing

Referee

Available upon request

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Limited Working

Timeline

Beverage Attendant

Chatime Australia
08.2021 - Current

Restaurant Team Member

Season Buffet
07.2020 - 08.2021

Bachelor of Business - International Business

Griffith University
Yu-Jie Aimie Hsieh