Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Zhu

Melbourne

Summary

Resourceful IT Support with near 2 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support Officer position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

IT Support Officer

Clear21
08.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

CUSTOMER SERVICE CASHIER

Oakleigh Tatts lotto
03.2020 - Current
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Helped customer locate and select appropriate merchandise throughout the store.

IT SUPPORT SPECIALIST

Lifesaving Victoria
10.2019 - 03.2020
  • Monitored IT use to maintain compliance with established processes, policies and guidelines
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

MANAGER

Asian Grocery
11.2014 - 04.2018
  • Increased customer base and market share by promoting product through diverse channels
  • Addressed internal and customer-related issues each day and affected strategic resolutions
  • Established ambitious goals for employees to promote achievement and surpass business targets.

Education

Associate of Information Technology - Information Technology

RMIT - VIC
07.2022

Certificate IV of Information Technology - Information Technology

RMIT - VIC
05.2019

Skills

  • Hardware diagnostics
  • Technical Troubleshooting
  • LAN/WAN
  • Hardware upgrades
  • MS Office proficiency
  • Experience with AD, Azure AD and Intune
  • Experience with Jira ticket system
  • Experience with Veeam, Synology, Amazon S3 backup

Timeline

IT Support Officer

Clear21
08.2022 - Current

CUSTOMER SERVICE CASHIER

Oakleigh Tatts lotto
03.2020 - Current

IT SUPPORT SPECIALIST

Lifesaving Victoria
10.2019 - 03.2020

MANAGER

Asian Grocery
11.2014 - 04.2018

Associate of Information Technology - Information Technology

RMIT - VIC

Certificate IV of Information Technology - Information Technology

RMIT - VIC
Joe Zhu