MIR TANJIN ISLAM
Millner,Australia
Summary
Highly skilled IT Technical Support Specialist with extensive experience providing high-quality technical support and troubleshooting services. Proficient in network administration, system upgrades, and software installations. Effective communicator of complex information to non-technical stakeholders. Track record of improving system performance and user satisfaction.
Overview
7
7
years of professional experience
Education
ICT Professional Year Program -
National Institute of Technology
Darwin, NT10.2024
Bachelors of Information Technology -
Charles Darwin University
Darwin, NT11.2023
Work History
IT Support Officer
Canterbury Institute of Management (CIM)
10.2024 - 02.2025
- Company Overview: Australian Computer Society ICT Internship program
- Serve as the primary contact for IT support requests from students, staff, or visitors on campus, responding to technical inquiries in person or over the phone
- Record and track IT-related issues, ensuring proper follow-up and documentation for other IT team members
- Monitor system performance and user activity to identify potential technical issues, assisting in the early detection of any problems that may impact user experience
- Provide IT assistance for on-campus events, managing technical setups and troubleshooting as needed
- Assist the IT Manager with all aspects of user support and system maintenance
- Perform additional IT support tasks as assigned by the IT Manager or IT leadership
- Provided technical assistance to end users on a variety of issues, including hardware and software-related problems
- Monitored and responded quickly to requests received through the IT help desk ticketing system
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications
- Australian Computer Society ICT Internship program
Operations Manager
Little Green Truck
Darwin, Australia
10.2022 - Current
- Provide comprehensive administrative support, ensuring smooth office operations through the efficient management of physical and digital filing systems, appointment scheduling, and communication handling
- Maintained a licenses register to ensure compliance with company policies and relevant industry certifications
- Oversee travel arrangements, prepare professional reports and documents, and draft letters to support management and team operations
- Organize and manage meeting logistics, including agendas, minutes, and catering, to facilitate productive internal and external meetings
- Excellent front-of-house skills, handling customer inquiries and providing exceptional service to walk-in clients with a professional and approachable manner
- Supported onboarding and induction processes for new staff, ensuring timely documentation and compliance with organizational procedures
- Developed and implemented operational procedures to ensure quality standards are met
- Monitored and improved efficiency of processes, team performance, and customer service
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
Customer Service Supervisor
Woolworths Group
03.2018 - 09.2022
- Managed digital service desk operations, ensuring prompt and effective IT support for users
- Developed and implemented processes for logging and tracking service requests
- Coordinated communication between end-users and technical teams, delivering regular status
- Trained staff on digital tools and systems, improving the resolution of everyday issues
- Identified opportunities for process improvements within the service desk to enhance efficiency and user experience
Skills
- Network Security
- System Administration
- Incident Management
- Software Installation
- Information Security
- Help Desk Support
- Application support
- Operating systems
- Network Architecture
- Network Troubleshooting
- Virtualization Technologies
- Wireless Networking
- Hardware diagnostics
- Configuration Management
- Firewall Management
- Windows Server
Projects
Road Safety Solutions Web Application (CDU)
The "Drive Safe" project is a collaborative team implementing road safety solutions. We designed a sophisticated application. This platform collected and meticulously analyzed extensive datasets about driver behavior, road conditions, and real-time traffic information. That promises safety by providing valuable insights from comprehensive analysis.
Implementing Data Engineering Pipeline (CDU)
Involved in designing and implementing scraping scripts, validating based on specific criteria, and structuring the information for further examination. This heightened my understanding of grinding ethics, validation, and the significance of structured record-keeping in cybersecurity.
Network Simulation (CDU)
Networks connected to a simulated WWW server, incorporating four routers, six switches, and ten end devices with redundancies. Configured routing protocols, implemented a comprehensive security framework to safeguard switches, routers, and wireless devices, and ensured dual protocol for IPV4 communication.
References
- S M Roman Kabir, Director, Little Green Truck, Darwin, NT, +61-426251103, Darwin@littlegreentruck.com.au
- Nicole Lethlean, Learning and Development Business Partner, Northern Land Council, +61-439353576, niclethlean@hotmail.com
Timeline
IT Support Officer
Canterbury Institute of Management (CIM)
10.2024 - 02.2025
Operations Manager
Little Green Truck
10.2022 - Current
Customer Service Supervisor
Woolworths Group
03.2018 - 09.2022
ICT Professional Year Program -
National Institute of Technology
Bachelors of Information Technology -
Charles Darwin University
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