Yuanze (Jack) Xu
Chaffic UWA
Perth,WA
2
years of professional experience
Customer-centric retail professional experienced in high-traffic environments. Expertise in identifying needs, fostering relationships, and directing customers to optimal purchase choices. Strong skills in bilingual service, team collaboration, and maintaining quality under pressure, with a solid understanding of the Apple ecosystem to enhance personalized customer experiences.
Work History
Barista / Customer Service Team Member
6 Months- Streamlined processing of 50 concurrent orders during peak hours by prioritizing hot drinks, ensuring milk-based drinks were prepared before foam settled for optimal quality.
- Developed rapport with a multicultural clientele by providing attentive service and adapting communication styles to meet customer needs.
- Streamlined beverage production and service operations, focusing on quality assurance and efficiency in a fast-paced setting.
- Oversaw espresso machine, grinder, and brewing equipment functionality, ensuring seamless service.
- Conducted regular inspections and organized workstations to promote a safe and efficient work environment.
Sales Assistant Intern
4 Months- Achieved a notable increase in customer satisfaction by serving over 40 clients daily in a bustling retail environment. Identified customer preferences through attentive observation and strategic questioning. Drove a 34% growth in add-on sales from previously undecided buyers.
- Implemented a strategic service flow that improved product alignment with customer needs, resulting in increased satisfaction ratings from 4.5 to 4.8 within one month.
- Compiled detailed in-store FAQ handbook focusing on size selection, material comparison, and product care to enhance customer service and support staff training.
Education
Master of HRM & Employment Relations - Distinction
Bachelor of Commerce - Human Resource Management
Skills
Customer engagement
Apple ecosystem knowledge
Customer Communication
Retail operations management
Time management
Friendly and outgoing
Attention to detail
Team player
Active listener
Decision-making
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Barista / Customer Service Team Member
Chaffic UWA
06.2025 - 12.2025Read More
Sales Assistant Intern
Nike Retail Store
10.2023 - 02.2024Read More
The University of Western Australia
Bachelor of Commerce from Human Resource Management
Read More
The University of Western Australia
Master of HRM & Employment Relations from Distinction
Read More