Yuan Zhe Kok
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
5
5
years of professional experience
Work History
Business Development Executive
Stamford Hotels & Resorts
04.2023 - Current
- Leveraged the Delphi CRM tool to discern and address customer needs and preferences, resulting in heightened customer experiences and elevated satisfaction levels.
- Delivered articulate and compelling sales presentations to prospective clients, articulating the distinctive value proposition of our products and services.
- Strategically utilized industry events to engage and network with potential clients, fostering substantial brand exposure and spearheading initiatives for new business acquisition.
- Cultivated enduring relationships with customers and the local community, laying the groundwork for sustained, long-term business growth.
- Represented the company with distinction at conferences and industry events, effectively promoting our products.
- Established and nurtured connections with key decision-makers within customers' organizations, contributing to growth objectives and ensuring client retention.
Front Office Representative
Stamford Plaza Adelaide
10.2022 - 04.2023
- Greeted guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Boosted room occupancy rates with proactive upselling of hotel services and amenities.
- Proficient in the use of Opera Cloud software to manage daily hotel operations.
- Contributed to revenue growth by promoting special offers, packages, and events to prospective guests during booking process.
Business Development Executive
Hoshay Food
06.2022 - 09.2022
- Devised and executed successful prospecting strategies, achieving a daily outreach to a minimum of 200 prospects.
- Leveraged CRM tools like HubSpot for comprehensive management and documentation of customer relationships.
- Maintained continuous communication with marketing, sales support, quality assurance, and R&D departments to facilitate seamless sales closure.
- Established and cultivate a strong relationship with the largest distributor in the USA.
- Planned and participated in exhibitions to enhance awareness of the company's brand.
Marketing & Sales Coordinator
Heng Yip Machinery Industries Sdn. Bhd
02.2020 - 05.2022
- Established and nurtured relationships with both new and existing customers.
- Successfully renewed contracts with Original Equipment Manufacturer (OEM) partners.
- Analyzed market trends to persuasively engage customers and facilitate successful sales closures.
- Collaborated with the sales manager in development of sales proposals and contracts.
- Offered valuable feedback to the company regarding customer needs.
- Implemented streamlined sales processes to enhance efficiency and customer satisfaction.
Senior Product Specialist & Quality Control
Furinno.com Llytech
10.2018 - 12.2020
- Cultivated and managed relationships with major corporations such as Amazon, Walmart, Home Depot to collaboratively devise strategies aimed at boosting sales and minimizing costs.
- Surpassed pandemic revenue targets by over 20% through targeted promotion of relevant products.
- Enhanced conversion rates by skillfully optimizing keywords.
- Decreased overall Return Merchandise Authorization (RMA) requests by actively overseeing the quality control team and conducting thorough testing of new products before their launch.
- Revamped customer service systems to enhance efficiency and reduce email response times.
Education
Bachelor of Science - Marketing
Oklahoma State University
Oklahoma, United States06.2018
Transfer Program - Marketing
INTI International College Penang
Penang, Malaysia01.2015
High School Diploma -
Pelita International
Penang, Malaysia12.2012
Skills
- Sales Pipeline Management
- Prospect Targeting
- Contract Review
- Market Research
- Lead Prospecting
- Customer Relationship Management
- Proposal Writing
- Business Development
- Customer Service
Languages
English
Full Professional
Malay
Limited Working
Hokkien
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Business Development Executive
Stamford Hotels & Resorts
04.2023 - Current
Front Office Representative
Stamford Plaza Adelaide
10.2022 - 04.2023
Business Development Executive
Hoshay Food
06.2022 - 09.2022
Marketing & Sales Coordinator
Heng Yip Machinery Industries Sdn. Bhd
02.2020 - 05.2022
Senior Product Specialist & Quality Control
Furinno.com Llytech
10.2018 - 12.2020
Bachelor of Science - Marketing
Oklahoma State University
Transfer Program - Marketing
INTI International College Penang
High School Diploma -
Pelita International
Similar Profiles
Shashank MenonShashank Menon
General Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels GroupGeneral Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels Group
Mark R BrownMark R Brown
20 Yrs Hotel Management & 5yrs Real Estate Sales at Hyatt Hotels, Fairmont Hotels, 5 Star Resorts20 Yrs Hotel Management & 5yrs Real Estate Sales at Hyatt Hotels, Fairmont Hotels, 5 Star Resorts
Carolina ManriquezCarolina Manriquez
Wellness Prep/ Line Cook at Four Seasons Hotels and ResortsWellness Prep/ Line Cook at Four Seasons Hotels and Resorts