YUBIKA MAINALI
Campbelltown
Summary
Result-driven student offering strong interpersonal and task prioritization skills. Expertise in communicating with customers to provide information, resolve challenges and deliver exceptional service. Dynamic, personable and well-versed in hotel operations and guest account management illustrated over two years of industry experience.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
The William Inglis Hotel - MGallery
03.2022 - Current
- Performed front office duties including accommodating guest requests, managing check-ins and check-outs, and handling cash transactions while ensuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Addressed guest complaints promptly and professionally while ensuring adherence to hotel policies and procedures.
- Assisted with the onboarding of new team members in accordance with established guidelines, ensuring thorough training is provided.
Education
Bachelor of Business Administration (BBA) - Continuing Education in Business Administration
Macquarie University
12.2024
Cambridge International AS And A-Level - Accounting, Business & Economics
Rato Bangala School
08.2021
Skills
- Leadership
- Guest Satisfaction & Engagement
- Training & Development
- Team Collaboration
- Detail Oriented
- Adaptability
- Multitasking
- Time Management
- Conflict Management
- Effective Planning
- Operational Efficiency
- Progress evaluations
- Reservation Management
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Timeline
Guest Service Agent
The William Inglis Hotel - MGallery
03.2022 - Current
Bachelor of Business Administration (BBA) - Continuing Education in Business Administration
Macquarie University
Cambridge International AS And A-Level - Accounting, Business & Economics
Rato Bangala School
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