Yudi Rahmawan
Sydney,NSW
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Well-qualified Customer Service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Marketing Officer
PT. Bank Rakyat Indonesia (Persero) Tbk
02.2019 - 06.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Consulted with product development teams to enhance products based on customer interest data.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Banking Assistant
PT. Bank Rakyat Indonesia (Persero) Tbk.
11.2016 - 01.2019
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
Bank Teller
PT. Bank Rakyat Indonesia (Persero) Tbk.
03.2012 - 10.2016
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Economy - Accounting And Business Management
Udayana University
Denpasar Bali03.2008
Skills
- Attention to Detail
- Customer Consultations
- Public Relations
- Information Updates
Languages
English
Professional Working
Korean
Elementary
Indonesian
Elementary
Timeline
Marketing Officer
PT. Bank Rakyat Indonesia (Persero) Tbk
02.2019 - 06.2023
Banking Assistant
PT. Bank Rakyat Indonesia (Persero) Tbk.
11.2016 - 01.2019
Bank Teller
PT. Bank Rakyat Indonesia (Persero) Tbk.
03.2012 - 10.2016
Bachelor of Economy - Accounting And Business Management
Udayana University
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