Yuha Nagao
Melbourne,VIC
Summary
Motivated 19-years-old international student currently studying Construction Design at Albright Institute in Melbourne, with an expected stay of at least two years on a student visa. I have strong customer service experience and have worked in cafe environments and hostels where I used both Japanese and English in daily communication. I am confident in my communication skills and enjoy interacting with customers. My study schedule is flexible with classes three days a week, allowing me to be available for part-time work on other days.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostel staff
Tokyo guesthouse HIVE
Tokyo, Japan
04.2025 - 03.2026
- Assisted guests with check-in and check-out to enhance overall guest experience.
- Maintained cleanliness and organization of common areas to ensure a welcoming environment.
- Managed reservations using online booking systems effectively.
- Facilitated communication between international guests and staff to improve service delivery.
- Responded to guest inquiries and resolved issues promptly
Cafe Staff Member
Doutor Coffee/Cafe&Bar HIVE
Tokyo, Japan
10.2024 - 03.2026
- Prepared and served variety of coffee beverages and snacks to customer.
- Operated espresso machines and brewing equipment to deliver high-quality beverages.
- Handled cash register transactions and processed customer payments promptly and accurately.
- Assisted customers in English with inquiries and orders.
- Worked efficiently in a fast-paced environment
Education
High School Diploma -
Senshu University Matsudo HIgh School
Chiba, Japan03-2025
Diploma in Construction Design
Albright Institue
Melbourne, VIC04-2026
Skills
- English customer service
- Time management
- Effective communication
- Payment processing
- Housekeeping procedures
Certification
- English proficiency: IELTS Academic Overall 6.0 (speaking 6.5)
Languages
English
Professional
Japanese
Full Professional
Timeline
Hostel staff
Tokyo guesthouse HIVE
04.2025 - 03.2026
Cafe Staff Member
Doutor Coffee/Cafe&Bar HIVE
10.2024 - 03.2026
High School Diploma -
Senshu University Matsudo HIgh School
Diploma in Construction Design
Albright Institue