YULING L I N
Southport
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
8
8
years of professional experience
Work History
Lead Barista
Cyaman Cafe
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
CUSTOMER SERVICE ENGINEER
Software Company
11.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for increased efficiency and faster problem resolution.
- Collaborated with cross-functional teams to improve overall product performance and reliability.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
BARISTA
Louisa Coffee
03.2020 - 11.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Executive Assistant
Executive Assistant
07.2017 - 12.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
BACHELOR OF MANAGEMENT -
ISU University
05.2017
Skills
- Latte Art
- Team Management
- Customer service
- Adaptive and Creative
- Friendly and Outgoing
- Active Listener
Timeline
Lead Barista
Cyaman Cafe
05.2023 - Current
CUSTOMER SERVICE ENGINEER
Software Company
11.2021 - 03.2023
BARISTA
Louisa Coffee
03.2020 - 11.2021
Executive Assistant
Executive Assistant
07.2017 - 12.2019
BACHELOR OF MANAGEMENT -
ISU University
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