Yumiko Ogawa
Quakers Hill,NSW
Summary
Extensive experience providing administrative support across the student lifecycle, including enrolment, program variations, special consideration, assisting and supporting international students and ARAP exam coordination. Skilled in using SMS, WesternNow, PRISM, IdentityOne, and CaptureMe to manage high-volume student enquiries and records with accuracy and compliance.
Overview
26
26
years of professional experience
Work History
Student Service Hub Officer
Western Sydney University
07.2025 - Current
- Delivered frontline student services including enrolments, CoE management for international students, leave of absence, and program transfers for both domestic and international students.
- Managed ARAP exam processes from booking to completion, ensuring compliance and smooth delivery.
- Provided accurate information on policies, improving student satisfaction and reducing escalations.
- Collaborated with team members to streamline processes and enhance service delivery.
IELTS/OET Invigilator
Western Sydney University – The College
01.2009 - Current
- Conducted exam supervision in compliance with strict regulations and standards.
- Ensured smooth test-day operations for candidates per session.
Student Service Hub Officer
Western Sydney University
01.2022 - 06.2025
Student Service Hub Officer
Western Sydney University
06.2016 - 12.2021
Student Service Officer
Western Sydney University
01.2000 - 05.2016
- Provided academic and administrative support to students across multiple campuses.
- Assisted with admissions, enrolments, and academic adjustments.
- Built strong rapport with students, contributing to high retention and satisfaction rates.
Education
Diploma - Aromatherapy
Nature Care College
01.2005
Diploma - Tourism
Tokyo Institute of Tourism
01.1984
Diploma - Nutrition
Midorigaoka Nobeoka Mission College
Japan01.1982
Skills
- Student administration systems: SMS, Western Now, PRISM, IdentityOne, CaptureMe
- Student lifecycle support: program transfers, resignations, leave of absence, reduced study load, CoE management (creation, extension, cancellation, completion)
- Academic Reasonable Adjustment Plans (ARAP): exam booking, liaison with subject coordinators, managing exam papers, invitations, and follow-ups
- Customer and student service (face-to-face, phone, email)
- Team management and independent work capability
- Strong organisational and problem-solving skills
- High attention to detail and accuracy
- Computer literacy (MS Office, data entry, online systems)
- High-volume frontline service delivery
- Inclusive and equity-focused student support
References
- Natalee Koller, Current Team Leader, 0404 067 348
- Kylie Hoson, Current ARAP Team Leader, 0401 317 792
- Keith Lim, Former Team Leader, 0422 889 212
Staff Number
30046027
Personal Email
yunandhik@hotmail.com
Timeline
Student Service Hub Officer
Western Sydney University
07.2025 - Current
Student Service Hub Officer
Western Sydney University
01.2022 - 06.2025
Student Service Hub Officer
Western Sydney University
06.2016 - 12.2021
IELTS/OET Invigilator
Western Sydney University – The College
01.2009 - Current
Student Service Officer
Western Sydney University
01.2000 - 05.2016
Diploma - Aromatherapy
Nature Care College
Diploma - Tourism
Tokyo Institute of Tourism
Diploma - Nutrition
Midorigaoka Nobeoka Mission College