Yung Chan
IVANHOE,VIC
Summary
Passionate sales and customer relationship expert with extensive experience and outstanding achievements in the retail industry. Achieved top sales numerous times at Sneakerboy by successfully building and maintaining relationships with major buyers. Currently managing a successful Airbnb operation, awarded the New Host of the Year candidate and maintaining Superhost status for a year, demonstrating exceptional customer service and business management skills.
Overview
3
3
years of professional experience
Work History
Short-Term Rental Owner / Superhost
Self empolyed
Ivanhoe , VIC
08.2023 - Current
- Successfully manage and maintain multiple short-term rental properties, providing excellent customer service and ensuring guest satisfaction. Manage and optimize multiple short-term rental properties, consistently achieving 4.9/5 rating score through targeted customer service strategies.
- Awarded "New Host of the Year Candidate" and achieved Superhost status consecutively for one year. Recognized as "New Host of the Year" candidate; maintained Superhost status for 12 consecutive months, placing in the top of hosts city-wide based on customer reviews and repeat bookings.
- Utilize innovative marketing strategies to optimize property listings and increase booking rates Deployed targeted digital marketing campaigns via social media and multi short stay platforms, enhancing property visibility by 30% and boosting booking rates.
Sales Representative
Sneakerboy
Ivanhoe , VIC
08.2021 - 08.2022
- Consistently achieved the highest sales figures over several months as a top performer in the team. Achieved the highest sales figures in the team for six consecutive months, with sales performance 35% above the team average.
- Developed and maintained relationships with major clients, enhancing customer satisfaction and loyalty through personalized service and expertise.
- Successfully maintained and expanded long-term collaborations with top five clients through customized consulting and exclusive product recommendation strategies, increasing customer loyalty.
Sales Representative
Leerdo
Ivanhoe , VIC
03.2021 - 06.2021
- Sold high-end hype sneakers, providing expert advice and service to sneaker enthusiasts.
- Managed daily store operations, improving customer satisfaction and inventory accuracy through optimized inventory management and enhanced customer service processes.
- Introduced interactive digital sales strategies and regular customer follow-ups, increasing repeat purchase rates by 20% and significantly exceeding the company’s sales targets.
Education
Bachelor of Marketing -
Royal Melbourne Institute of Technology
Melbourne, VICSkills
- KPI Management
- Labor Relations
- Fast learner
- Customer Relationship Management
- Sales Strategy
- Multitasking
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Websites
- https://airbnb.com/h/jojishouse
- https://www.booking.com/hotel/au/cbd-best-location-modern-japandi-luxury-apartment.en-gb.html?label=gen173nr-1BCAsoD0IxY2JkLWJlc3QtbG9jYXRpb24tbW9kZXJuLWphcGFuZGktbHV4dXJ5LWFwYXJ0bWVudEgzWARoD4gBAZgBCbgBGMgBDNgBAegBAYgCAagCBLgC2sf-sAbAAgHSAiRhNjI2NTg1MC00OWRmLTQ1ZWYtOWU3MC05NmQyNDBhMjg4N2TYAgXgAgE&sid=9d55166bf9b2f592d0ed04d8a29409ba&dist=0&keep_landing=1&sb_price_type=total&type=total&
References
References available upon request.
Timeline
Short-Term Rental Owner / Superhost
Self empolyed
08.2023 - Current
Sales Representative
Sneakerboy
08.2021 - 08.2022
Sales Representative
Leerdo
03.2021 - 06.2021
Bachelor of Marketing -
Royal Melbourne Institute of Technology
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