YUNI ROMAULI TOBING
Brighton East,Australia
Summary
Guest service professional with extensive experience in front desk operations and client relations. Expertise in managing guest interactions, resolving issues, and ensuring satisfaction within high-paced environments. Proficient in hotel management systems, including Opera PMS, facilitating smooth operations and enhancing guest experiences.
Overview
12
12
years of professional experience
Work History
Guest Service Agent, Call Center & Kids Club Attendant
Holiday Inn Resort Batam
01.2013 - 01.2016
- Responsible for arrival and departure
- Managed walk-in guest
- Managed guest payments
- Conducted front desk services and assured total guest satisfaction
- Personalized guest itineraries by offering additional services and amenities
- Managed Incoming and outgoing call
- Fire alarm handling
- Daily summary report for call center
- Managed the kids club on weekend.
Child Coordinator
Club Med Bali
, Indonesia
01.2011 - 01.2013
- Running the kids club program
- Assured the kids safety on activity program
- Problem handling
- In charged for the kids event
- Indonesia
Guest Relation Officer
Pt. Asmara lifestyle
, Indonesia
01.2010 - 01.2011
- Conducted spa promotions and assured total guest satisfaction.
- Responded to customer service issues
- Inventory and product quality control
- Handled customer inquiries, complaints and billing.
- Bintan - Indonesia
Receptionist
Keppel Fels
, Indonesia
01.2008 - 01.2009
- Managed incoming and outgoing call
- Assist for GA department on data entry
- Conducted Meeting Preparation
- Bintan - Indonesia
Operator
Pt. Pepperl + Fuchs
, Indonesia
01.2006 - 01.2007
- Managed to operate the machine
- Material preparation
- Maintained to assembly product line
- Bintan, Indonesia
Engineering Clerk
Pt. Foster Electric
, Indonesia
01.2004 - 01.2006
- Conducted new product test running
- Daily product report
- Data entry
- Product problem test
- Bintan, Indonesia
Operator
Pt. Pertama Precision
, Indonesia
01.2007
- Managed to operate the machine
- Material preparation
- Maintained to assembly product line
- Bintan, Indonesia
Education
Diploma - Information and Database management
Gici Business School
01-2017
Skills
- Ability to Multi-Task
- Customer Satisfaction
- Ability to lead a front office team and solve problems quickly and independently
- Proficient in various hotel management systems
- Opera PMS
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
Training
- Communication skill Training
- Fire Evacuation Training
- First Aid Training
- Intercontinental Hotel Group Training
- Club Med Resort Service Training
- Payot product Training
Visa
Permanent Resident
Timeline
Guest Service Agent, Call Center & Kids Club Attendant
Holiday Inn Resort Batam
01.2013 - 01.2016
Child Coordinator
Club Med Bali
01.2011 - 01.2013
Guest Relation Officer
Pt. Asmara lifestyle
01.2010 - 01.2011
Receptionist
Keppel Fels
01.2008 - 01.2009
Operator
Pt. Pertama Precision
01.2007
Operator
Pt. Pepperl + Fuchs
01.2006 - 01.2007
Engineering Clerk
Pt. Foster Electric
01.2004 - 01.2006
Diploma - Information and Database management
Gici Business School