Yusuf Mohamed

Seeking to transition into sales, leveraging exceptional communication skills, a strong ability to build a relationship with a deep commitment to achieving company goals. Eager to contribute to a positive team environment and drive results at Derrimut 24:7 GYM.

Customer Service Representative – Derrimut 24:7 GYM

Adelaide - Windsor Gardens | August 2023 – Present

• Fostered a team-oriented environment by collaborating closely with colleagues to share best practices and ensure overall store success. Helped teammates improve their sales techniques, resulting in an increase in collective sales.
• Engaged with a diverse clientele, identifying their fitness goals and offering tailored membership and product solutions that consistently exceeded sales targets.
• Delivered impactful presentations and demonstrations with a focus on customer education, leading to an increase in upsells and customer satisfaction.
• Actively participated in team meetings to align goals, share feedback, and support one another in achieving monthly and quarterly sales targets.
• Recognized for enthusiasm and passion for the role, always motivating the team to strive for excellence while maintaining a positive work environment.
• Actively listened to customer concerns and communicated effective solutions, contributing to a team goal of reducing customer complaints.
• Supported team members in hitting monthly targets by providing insights on customer preferences and sales trends, leading to an increase in overall sales.
• Celebrated team successes by participating in regular brainstorming sessions to improve sales strategies and customer engagement practices.

Key Skills & Achievements:

• Team Collaboration: Fostered a cooperative work environment where open communication and collective problem-solving thrived.
• Target-driven: Achieved and exceeded monthly sales targets through effective teamwork and communication.
• Passion for Service: Demonstrated a genuine passion for delivering outstanding customer service, which contributed to high retention rates.
• Communication: Skilled in communicating complex information in a clear, relatable way to customers and team members alike.
• Mentorship: Provided guidance and support to new hires, fostering a sense of teamwork and shared success.
• Problem-solving: Addressed customer concerns with empathy and expertise, maintaining high levels of satisfaction.

Care Assistant – Bora Care
Adelaide | February 2021 – August 2024

• Developed strong, empathetic relationships with clients, actively listening to their needs and providing personalized care plans, resulting in improvement in client satisfaction and trust.
• Effectively communicated with patients, families, and healthcare teams to ensure the delivery of high-quality care, demonstrating exceptional interpersonal and problem-solving skills.
• Consistently achieved client care targets, including response times, care plan completion, and overall patient well-being, contributing to a positive and efficient team environment.
• Collaborated with multidisciplinary teams to ensure that the clients needs were fully met, showcasing a high level of teamwork and shared responsibility.
• Handled sensitive situations with tact and professionalism, ensuring that client and family concerns were addressed promptly and with the utmost care.

Key Skills & Achievements:

• Empathy & Communication: Active listening skills and the ability to communicate complex information clearly and compassionately.
• Target Achievement: Consistently met or exceeded care-related targets, such as response times and client satisfaction scores.
• Problem-Solving: Skilled in assessing individual needs and providing tailored solutions, ensuring optimal outcomes for clients.
• Team Collaboration: Worked effectively with care teams to deliver coordinated, efficient, and personalized service.
• Customer Satisfaction: Maintained a high level of client and family satisfaction by ensuring quality care and positive experiences.
• Relationship Building: Cultivated strong, trusting relationships with clients, ensuring their comfort and satisfaction.
• Needs Assessment: Gained valuable experience in understanding client needs and providing customized care solutions.
• Multitasking & Time Management: Juggled multiple responsibilities, ensuring quality care while maintaining high levels of organization and efficiency.
• Teamwork: Worked closely with a diverse team, contributing to a positive, collaborative environment to ensure client success.