Yva Lee
18 Orient Ave Orient Point ,NSW
Summary
Proven Cleaning Contractor at Storm International Pty Ltd, excelling in commercial cleaning proficiency and customer service. Achieved significant client satisfaction through meticulous attention to detail and quality assurance, leading to a reduction in complaints. Demonstrated reliability and a strong work ethic, optimizing productivity and ensuring zero workplace accidents. Expert in managing diverse property types with customized cleaning plans.
Overview
2
2
years of professional experience
Work History
Cleaning Contractor
Storm International Pty Ltd
08.2022 - 08.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Upheld a professional appearance at all times while representing the company on job sites.
- Streamlined cleaning processes for increased productivity and cost savings.
- Proactively identified potential issues in properties that required special attention or additional services.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Bachelor Of Arts - Banking And Financial Support Services
Canberra University
Canberra, ACT02.1987
Skills
- Strong Work Ethic
- Commercial cleaning proficiency
- Motivation and Initiative
- Deep cleaning expertise
- Reliability and punctuality
- Professional Appearance
- Customer Service
- Interior and exterior cleaning
- Cleaning and sanitizing
- Quality Assurance
- Sweeping and Mopping
- Crew Management
- Hazardous Material Handling
- Team Collaboration
- Quality Control
- Work Orders
- Flexible Schedule
- Conscientious and Detail-Oriented
- Productivity and Time Management
- Facilities Maintenance
Languages
Korean
Native or Bilingual
Timeline
Cleaning Contractor
Storm International Pty Ltd
08.2022 - 08.2024
Bachelor Of Arts - Banking And Financial Support Services
Canberra University
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