Yvonne Kho
Student
Gladesville,NSW
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Excellent trainer and mentor. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Team Leader/Trainer
KFC
Gladesville, NSW, 2111
04.2017 - Current
- Performed in various areas of workplace such as front counter, drive-through, burger station and cook station
- Maximised efficiency by removing safety hazards and debris from work areas.
- Led team of over 8 members while providing exceptional customer service.
- Adhered to rigorous standards for customer service and operational safety.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Processed POS transactions, including checks, cash and credit purchases
- Educated customers on promotions to enhance sales.
- Worked closely with Shift Supervisor or Manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
Gamble Brown & Company
Gladesville, NSW, 2111
10.2019 - 07.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified personnel
- Collected, sorted, distributed and sent mail and packages.
- Scheduled and confirmed appointments and meetings
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept records in Excel and Xero to maintain clients' data by entering and updating information.
- Corresponded with over 40 clients through email, telephone or postal mail.
- Provided clerical support to various company employees by copying, faxing and filing documents.
Grader
Kumon
West Ryde, NSW, 2111
01.2017 - 10.2017
- Documented homework and task completion to comply with company policies.
- Marked and graded homework as well as classwork for students
- Taught and assisted over 20 young children with classwork
- Provided feedback to students on what can be improved
- Assisted students with any questions or concerns
Education
Bachelor of Arts - Criminology, Sociology
Macquarie University
Macquarie Park, NSW, 2109 03.2019 - Current
Riverside Girls High School
Huntleys Point, NSW, 2111 02.2013 - 11.2018
Gladesville Public School
Victoria Road, Gladesville, NSW, 2111 02.2006 - 12.2012
Skills
Collaborative team player
undefinedVolunteering
I volunteered for the Learning Beyond the Bell program, assisting and tutoring young students with classwork at Riverside Girls High School
Availability
Monday - 7am to 12am
Tuesday - 5pm to 12am
Wednesday - 7am to 12am
Thursday - 7am to 12am
Friday - 7am to 12am
Saturday - 7am to 12am
Sunday - 7am to 12am
Referencess
Gamble Brown & Company - Greg (02 9879 7122)
KFC - Asif (0405 976 474)
Timeline
Receptionist
Gamble Brown & Company
10.2019 - 07.2020
Bachelor of Arts - Criminology, Sociology
Macquarie University
03.2019 - Current
Team Leader/Trainer
KFC
04.2017 - Current
Grader
Kumon
01.2017 - 10.2017
Riverside Girls High School
02.2013 - 11.2018
Gladesville Public School
02.2006 - 12.2012
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