Zachary Refalo
Tamworth,NSW
Summary
Dynamic retail associate skilled in conflict resolution and customer engagement. Known for maintaining positive relationships and ensuring accurate order fulfilment. Fast learner who isn't afraid of learning something new and can easily transfer skills to what's required.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Online Personal Shopper and Checkout operator
Woolworths
Tamworth, NSW
07.2022 - Current
- Assisted customers with product selections and recommendations
- Ensured accurate fulfilment of online grocery orders
Collaborated with team members to maintain inventory levels - Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Greeted customers and provided excellent customer service
- Assisted in selecting items according to customer preferences
- Processed customer transactions efficiently at busy retail locations
- Maintained accurate cash drawer and balanced register daily
- Operated point-of-sale systems and handled various payment methods
Retail Sales Associate
R.M. Williams
Tamworth, NSW
05.2023 - 11.2025
- Assisted customers with product selection and provided exceptional service
- Maintained store displays to align with brand standards and visual merchandising guidelines
- Operated point-of-sale systems for processing transactions and managing inventory
- Collaborated with team members to ensure smooth daily operations and customer satisfaction
- Handled customer enquiries and resolved issues effectively and promptlyMonitored stock levels and replenished merchandise as needed throughout the store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Cook/Host
KFC
Tamworth, NSW
07.2019 - 06.2023
- Prepared and cooked menu items according to company standards
- Maintained cleanliness of kitchen and dining areas to ensure compliance
- Operated kitchen equipment safely and efficiently during food preparation
- Collaborated with team members to optimise workflow during peak hours
- Followed established procedures and requirements for safe food handling, storage and service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Office Assistant
Tamworth Satellite and Electrical Services
Tamworth, NSW
01.2019 - 04.2023
- organising and categorising paperwork (invoices due, invoices paid, and customer invoices).
Education
Batchelor of Psychological And Social Sciences -
Western Sydney University
Sydney, NSW03-2026
High School Diploma -
McCarthy Catholic College
Tamworth, NSW11-2021
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Inventory management
- Time management
- Data organisation
- Behavioral observation
- Self-awareness
- Mental health
- Food safety standards
- Visual merchandising
- Problem resolution
- Technology proficient
Certification
RSA/RCG, NSW
References
Mr Damian Kenniff
Mobile: 0447 451 642
Casual Teacher
----------------------------------------------------
Mrs Melissa Lees
Mobile: 0417 209 006
Science Teacher
McCarthy Catholic College, Tamworth
----------------------------------------------------
Mrs Kathy Thompson
PH: (02) 6761 0800
Maths Teacher
McCarthy Catholic College, Tamworth
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Mr Matthew Thomas
Mobile: 0455 544 309
Tamworth
Timeline
Retail Sales Associate
R.M. Williams
05.2023 - 11.2025
Online Personal Shopper and Checkout operator
Woolworths
07.2022 - Current
Cook/Host
KFC
07.2019 - 06.2023
Office Assistant
Tamworth Satellite and Electrical Services
01.2019 - 04.2023
Batchelor of Psychological And Social Sciences -
Western Sydney University
High School Diploma -
McCarthy Catholic College