Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Robb

Canberra,ACT

Summary

Ambitious restaurant lead with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Australian Parliament House
02.2023 - Current
  • Responsible for the Members and Guests Restaurant within Parliament House.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Restaurant Host

The Fresh Collective
03.2024 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Maintained an organized reservation system for efficient guest accommodation and minimized wait times.

Area Manager

GEMA
10.2022 - 06.2023
  • Managing all operations across 4-8 bars around major football stadiums
  • This included the Manuka oval as well as the GIO stadium in Canberra
  • Stock take and restock was a key role as well as preparation for any events being held
  • The stadiums also hosted weddings and large parties that involved management of operations across several bars with large numbers of staff across these locations.

Restaurant Supervisor

Midnight autobiography by Marriott
03.2023 - 05.2023
  • Managing FOH and BOH service to the highest standard
  • Ensuring finance is managed and recorded
  • Achieving quota's for the restaurant
  • Attending to staff matters
  • In addition running the restaurant during service and maintaining the reputation of the Marriot Bonvoy line.

Casual Supervisor

Works for you - Canberra ACT
02.2022 - Current
  • Worked behind the bar at a number of different places
  • Including Greyhounds racing club, Parliament House, Bathurst 1000, Bathurst 12 hour
  • As well as a variety of festivals and concerts including Wine Machine, Spilt Milk, Groovin the moo, listen out etc
  • At the greyhounds which was a recurring event, I was moving in between the bar and the floor, serving food, drinks, and servicing customers.

Casual Bar Staff

Thoroughbred Park
01.2022 - 07.2023
  • Working as general bar staff and supervisory roles
  • Pouring and serving drinks - managing small teams (3-8 people) - ensuring food is on time - customer service - presentation and tidiness

Instructor

Thredbo Alpine Village
10.2022 - 05.2023
  • Working as a mountain bike instructor, taking private lessons(one on ones) to big groups ranging from 7 years old up
  • Involves introducing skills and communicating with groups on manoeuvres and further improving their riding
  • In addition, when lessons aren't taking place working in retail and rentals
  • Rentals involved managing a bike fleet of more than 150 bikes, focusing on maintenance, ensuring bikes are returned on time, clean and ready to be sent out the next day
  • Retail involved receiving deliveries, ensuring the invoices are correct, registering into the system and stocking the shelves
  • Largely a customer based job as there is a lot of communication between clients, customers and other instructors.

Festival Bar Supervisor

Hamilton hospitality
01.2022 - 12.2022
  • Working in both general and supervisory roles
  • Managing back of house, front of house and across several venues
  • This included ensuring RSA rules are followed, finance and restock were attended and a series of other responsibilities
  • These Festivals included Groovin the moo, Spilt milk, manly beer and wine festival, Festival events
  • Wine machine, Groovin the moo, Spilt milk, Manly Jazz festival, etc.

Labourer

Andrew Kay management
02.2022 - 11.2022
  • Assisting the operations manager to ensure all tasks are set out and run on time
  • All works health and safety goals are met
  • Putting together exterior canvases, fencing, air conditioning, plumbing, flooring etc
  • In addition on the interior major projection props including projectors, scaffolding, flooring and more.

Retail supervisor

GEMA
06.2022 - 10.2022
  • Supervising small groups of staff behind the bar
  • Serving drinks to general public at GIO stadium
  • Ensuring quality of service as well as efficiency and smooth operations
  • Involves tapping kegs, restocking, resolving customer disputes etc.

First Responder

St John Ambulance NSW
10.2017 - 12.2021
  • Worked as a first responder, for event first aid services alongside health care professionals including doctors paramedics and nurses
  • Primarily treating the public as well as working with the youth in the organisation to achieve long term goals and provide further clinical studies/education.

Education

Completed High School (Year 12) -

Trinity Grammar School Summer Hill

Certificate IV in Work Health and Safety -

Safety Corp
01.2023

Diploma of Paramedical Science -

Australian Paramedical College
01.2019

Certificate II in Medical Service First Response -

Safety Corp
01.2018

Skills

  • Team Work
  • Communication Skills
  • Time Management
  • Team Leadership
  • Staff Training
  • Task Delegation
  • Sales strategy

Certification

  • Food Safety Certificate, Current
  • Drivers Licence, Service NSW, 02/2023
  • Evidence of Full Covid-19 Vaccination
  • NSW Responsible Service of Alcohol Certificate, Express Online Training, 02/2022, Current

Timeline

Restaurant Host

The Fresh Collective
03.2024 - Current

Restaurant Supervisor

Midnight autobiography by Marriott
03.2023 - 05.2023

Restaurant Supervisor

Australian Parliament House
02.2023 - Current

Area Manager

GEMA
10.2022 - 06.2023

Instructor

Thredbo Alpine Village
10.2022 - 05.2023

Retail supervisor

GEMA
06.2022 - 10.2022

Casual Supervisor

Works for you - Canberra ACT
02.2022 - Current

Labourer

Andrew Kay management
02.2022 - 11.2022

Casual Bar Staff

Thoroughbred Park
01.2022 - 07.2023

Festival Bar Supervisor

Hamilton hospitality
01.2022 - 12.2022

First Responder

St John Ambulance NSW
10.2017 - 12.2021

Completed High School (Year 12) -

Trinity Grammar School Summer Hill

Certificate IV in Work Health and Safety -

Safety Corp

Diploma of Paramedical Science -

Australian Paramedical College

Certificate II in Medical Service First Response -

Safety Corp

Similar Profiles

CREATE PROFILE
Zachary Robb