Summary
Overview
Work History
Education
Skills
Professional Attributes
References
Timeline
Generic

ZAHLEA LANCASTER

Summary

I have recently packed up my life in Australia and moved to New Zealand to start a new journey with my little family. I am seeking a permanent part time or full-time position that offers professional challenges utilizing the skills I have acquired over the years. I have excellent time management and problem-solving skills. I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals.


I am a skilled phlebotomist with a years experience in the healthcare settings. I provide compassionate and professional care to my patients, I am proficient in collecting a variety of different specimens and processing them for further analysis.


I have previously had experience as an administrative assistant/receptionist in fast-paced office settings. expertise in completing various clerical tasks and offering support to clients and other staff members In person/over the phone. Responsible, punctual and productive professional when working, with little to no supervision.


Having so much experience in customer service based jobs has given me the ability to work and thrive in whatever company I am apart of. I understand the importance of a good employee and I'm sure that my referees will attest to my good nature, my personal qualities, skills and experience. I always strive for excellence and push myself to achieve results and go above and beyond all expectations required of me. I am always eager to learn new skills and I believe I possess the skills, passion and the drive to succeed.

Overview

6
6
years of professional experience

Work History

PHLEBOTOMIST

Mater Pathology
01.2023 - 03.2024
  • Proven ability to perform IV Cannulation on a wide variety of patients.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including Newborn heel pricks, neonatal screening cards, paediatric/young children, geriatric and challenging cases.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Assisted in the implementation of electronic medical record systems for efficient patient tracking and accurate documentation, including Mater pathology's PAMS system.

LIQUOR SALES ASSISTANT

BWS Fortitude Valley
10.2022 - 05.2023
  • Ensured shelves were consistently stocked during shifts and store was cleaned regularly
  • Accepted orders on the stores behalf and ensured everything was accounted for and stored in the correct area
  • Assisted customers to the best of my ability to find a product that would satisfy them
  • Identified hazards and managed risk within the store by following the workplace health and safety policies and protocols.

RECEPTIONIST/ADMINISTRATION

Pg Orth & CO.
04.2018 - 05.2019
  • Assisted the accountants and customers with the receiving and processing of individual, company and family tax returns
  • Collected information on client's behalf from government organizations, such as ATO/MyGov to assist in the completion of their tax returns via telephone, email and fax
  • Implemented a timetable for the company's appointments, deadlines and meetings to provide optimal time management and customer service
  • Completed all administrative/reception duties within a timely manner.

Education

IV Cannulation

Mater Pathology
South Brisbane
06.2023

Certificate III Pathology Collection -

Mater Education
South Brisbane, QLD
05.2023

Blue Card -

Queensland Government
05.2023

CPR Certificate (HLTAID009) -

Mater Education
South Brisbane, QLD
03.2023

Clinical Transfusion Practice Certificate -

Bloodsafe eLearning Australia
03.2023

Transporting Blood Practice Certificate -

Bloodsafe eLearning Australia
03.2023

Collecting Blood Specimens Certificate -

Bloodsafe eLearning Australia
03.2023

Hand Hygiene Certificate -

Hand Hygiene Australia
01.2023

Skills

  • Paediatric phlebotomy
  • Specimen Collection
  • Venipuncture
  • Newborn Heel Prick Screening
  • Butterfly needle technique
  • Syringe method
  • IV Cannulation
  • Quality control guidelines
  • First Aid/CPR
  • Relationship Building
  • Decision-Making
  • Medical Records Maintenance
  • Attention to Detail

Professional Attributes

  • Proven ability to collect all forms of diagnostic samples from a diverse range of patients.
  • Ability to apply regulations, policies, and procedures in a range of industries.
  • Thorough attention to detail with record keeping and admin responsibilities.
  • Capability of keeping an organized schedule in my workplace and personal life.
  • Drive to complete tasks in a time affective manner.
  • Exceptional interpersonal communication skills developed through my many years in the customer service industry.
  • Means to work under pressure in all environments.
  • Capable of explaining medical procedures/terminology to patients.
  • Up-to-date knowledge of many forms of technology and software

References

Jay Lane
Pathology Collections Supervisor

E: Jay.Lane@mater.org.au

Ph: 0477533425


Steven Guihot
RTO Educator at Mater Education

E: Steven.Guihot@Mater.org.au

Ph: 0419 795 857


Phil Geon Heo
Supervisor at BWS Fortitude Valley

E: P.heo89@gmail.com

Ph: 0423 373 738


Joanna Taylor
Manager at BWS Fortitude Valley

E: Hannah.taylor@bws.com.au

Ph: 0478 826 619


Grantley Orth
Owner of Pg Orth & Co.

E: Philorth@philorth.com.au

Ph: 0415 813 079


George Angeli
Owner of Kuhl-cher Coffee

E: kuhlcherbossii@gmail.com

Ph: 0438 176 950

Timeline

PHLEBOTOMIST

Mater Pathology
01.2023 - 03.2024

LIQUOR SALES ASSISTANT

BWS Fortitude Valley
10.2022 - 05.2023

RECEPTIONIST/ADMINISTRATION

Pg Orth & CO.
04.2018 - 05.2019

IV Cannulation

Mater Pathology

Certificate III Pathology Collection -

Mater Education

Blue Card -

Queensland Government

CPR Certificate (HLTAID009) -

Mater Education

Clinical Transfusion Practice Certificate -

Bloodsafe eLearning Australia

Transporting Blood Practice Certificate -

Bloodsafe eLearning Australia

Collecting Blood Specimens Certificate -

Bloodsafe eLearning Australia

Hand Hygiene Certificate -

Hand Hygiene Australia
ZAHLEA LANCASTER