Zahley Goodwin
Grafton
Summary
Hardworking and reliable employee with admirable customer service and great people skills. I always enjoy helping and engaging with customers and am confident in resolving conflict and customer complaints. I have extensive experience in assisting customers, retail and hospitality work and have just recently completed a cert II in animal care studies. I provide a positive attitude and can work professionally in fast paced environments while being a team player and contributing to team success.
Overview
3
3
years of professional experience
Work History
Retail Cashier
Best & Less
Grafton
10.2023 - Current
- Performed daily opening and closing procedures for the store including setting up displays, register areas and counting money.
- Welcomed customers, offered to help locate items and suggest merchandise based on personal preferences without being intrusive or pushy.
- Processed credit and debit card payments, gift cards, checks, refunds, exchanges, store credits as per company policy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered phone calls politely and professionally assisting customers with questions, orders and complaints.
- Kept store presentable with regular cleaning and organisation.
- Processed customer in-store online orders and ordered new product to keep popular items well stocked.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Provided excellent customer service by answering queries, resolving problems and addressing complaints in a professional and understanding manner.
- Reported suspicious behaviour, incidents and theft to support loss and the safety of the store.
Hospitality Worker
Annola Thai
Grafton
08.2023 - Current
- Delivered exceptional guest service with a bubbly and helpful attitude.
- Took phone orders, takeaway orders, dine in orders and restaurant reservations in a friendly and professional manner to ensure each customer has a pleasant experience.
- Explained menu items to customers, describing ingredients and cooking methods as well as offering options based on dietary requirements and communicating these concerns with the kitchen correctly.
- Cleaned tables, chairs, dishes, dishes cutlery and glassware after every meal period ended.
- Checked back with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
- Trained new workers on menu items, operating procedures and customer service.
- Developed positive relationships with regular customers through engaging in friendly conversation.
- Processed payments via cash and credit card providing the correct change and receipts.
- Maintained a clean and organised work area at all times.
- Set up and packed up restaurant and outdoor equipment for dining paying strong attention to detail.
All Rounder
Heart & Soul Wholefood Cafe
Grafton
04.2023 - 07.2023
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Assisted with seating arrangements, provided menus and answered any questions regarding menu items or specials of the day.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Stocked and dated food items and drinks participating in stock control.
Barista
Clarence Kitchen Collective
South Grafton
08.2022 - 04.2023
- Participated in opening and closing duties preparing areas for service.
- Managed morning rush of customers daily with efficient, level headed customer service.
- Greeted customers with a polite and enthusiastic attitude and provided menus.
- Took customer orders for food items and hot & cold beverages while offering recommendations based on taste preferences and dietary requirements.
- Prepared and served coffees, blended drinks, teas and food items.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean working environment by wiping down counters, washing dishes and cleaning floors.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Collected payments and provide accurate change.
- Participated in bulk packing and food handling.
Education
McAuley Catholic College
Clarenza, NSW Certificate II Animal Care
TAFE
Grafton, NSW Skills
- Friendly & positive attitude
- Fast learning
- Cash handling
- Flexible & reliable
- Customer engagement
- Safety awareness
- Speedy & efficient
- Professionalism and courtesy
- Team collaboration
- Superior communication & grammar
References
- Alyssa - Best & Less 0423909224
- Marijke - Clarence Kitchen Collective 0457763042
D.O.B
- 06/08/2006
Timeline
Retail Cashier
Best & Less
10.2023 - Current
Hospitality Worker
Annola Thai
08.2023 - Current
All Rounder
Heart & Soul Wholefood Cafe
04.2023 - 07.2023
Barista
Clarence Kitchen Collective
08.2022 - 04.2023
McAuley Catholic College
Certificate II Animal Care
TAFE