Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahra Nehme

Maroubra,NSW

Summary

Casual Secretary with over 4 months of experience managing daily administrative support tasks and operations in the health and wellness industry.

Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Thanks to my dynamic career history, I have gained substantial experience in different fields of work, obtaining relevant skills and opportunities to fulfill unique roles.

Currently seeking to kick off a career specific to my Bachelors degree in Forensic Science (majoring in crime scene investigation) which is an absolute passion of mine!

Overview

9
9
years of professional experience

Work History

Secretary

Rawganick's
01.2023 - Current
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Cafe Manager, Barista, All-rounder

Kiki's Cafe
07.2022 - 12.2022
  • Created and produced display products effectively to achieve consistent sales with minimal waste.
  • Opened and set up cafe, prepared food prep, cleaned and closed up shop daily.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
  • Kept cafe in full compliance with work, health and safety procedures, as well as Covid safe procedures.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created customer loyalty by remembering personal preferences and allergy information.

Lead Generator - Door to Door Sales - Solar Panels

Talk Scoop
03.2022 - 06.2022
  • Traveled by foot and automobile to generate potential leads for solar panel company: Solar naturally.
  • Used a specific pitch along with persuasive sales techniques to convince clients to book in with the solar experts.
  • Worked independently with minimal supervision
  • Scheduled sales appointments for Solar experts to discuss products and services and to close qualified leads.
  • Exceeded company goals by knocking 80-100 doors within 4 hours which resulted in higher sales turnover.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Used mobile app Spotio to note potential leads in the territory assigned and book in appointments with customers.

Courier Sector Labour Hire and Admin

UBG - Ur Back Up Group
07.2021 - 03.2022
    • Offered friendly and efficient service to major courier companies, handled challenging situations with ease.
    • Managed team of over 100 employees, overseeing hiring, training, and professional growth of employees.
    • Proved successful working within tight deadlines and fast-paced atmosphere.
    • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
    • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
    • Developed and maintained courteous and effective working relationships.
    • Maintained energy and enthusiasm in fast-paced environment.
    • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
    • Maintained "open door" policy to encourage employee communications and resolution of issues.

Crew Trainer

McDonalds
09.2014 - 07.2021
  • During my time with McDonalds, I have gained substantial experience in Customer service and training.
  • Trained and mentored 25 new employees hired to fulfill various roles.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Greeted customers with enthusiasm and provided friendly service to professionally handle every need.
  • Created successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Accurately operated cash register to process customer payments.
  • Dealing with customer complaints and reporting to the manager
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Stationed in the cafe section to brew coffee, tea and other non-alcoholic beverages.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.

Education

Bachelor of Science - Forensic Science - CSI

University of Technology Sydney
Sydney, NSW

Diploma of Criminal and Community Justice -

The College, Western Sydney University
Milperra, NSW

High School Certificate -

Randwick Girls High School
Randwick, NSW
11-2016

Skills

  • Valid First Aid/CPR certificate
  • Highly efficient, detail-oriented and flexible
  • Optimistic attitude and always willing to learn something new
  • Recognized for consistent results in work performance
  • Interpersonal, written and verbal communication
  • Demonstrated ability to work well in fast paced environments
  • Ability to collaborate with peers and multiple disciplinary team
  • Fluent software experience with Microsoft Word, Excel, Powerpoint and Analyst notebook
  • Valid full NSW unrestricted drivers license
  • Office Staff Leadership

Timeline

Secretary

Rawganick's
01.2023 - Current

Cafe Manager, Barista, All-rounder

Kiki's Cafe
07.2022 - 12.2022

Lead Generator - Door to Door Sales - Solar Panels

Talk Scoop
03.2022 - 06.2022

Courier Sector Labour Hire and Admin

UBG - Ur Back Up Group
07.2021 - 03.2022

Crew Trainer

McDonalds
09.2014 - 07.2021

Bachelor of Science - Forensic Science - CSI

University of Technology Sydney

Diploma of Criminal and Community Justice -

The College, Western Sydney University

High School Certificate -

Randwick Girls High School

Similar Profiles

CREATE PROFILE
Zahra Nehme