Zahraa Abdullah
Edensor Park
Summary
Accomplished Support Worker Manager at M & F Disability Services, adept in emotional support and administrative management. Demonstrated excellence in enhancing client quality of life and streamlining operations, with a keen focus on confidentiality and privacy. Proven track record in skill development and community integration, achieving significant client progress and operational efficiency. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
5
5
years of professional experience
Work History
Support Worker Manager
M & F Disability Services
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Health Assistant Nurse
Norwest Private
02.2021 - 12.2021
- Supported quality improvement initiatives within the healthcare facility through active participation in performance evaluations, audits, and process enhancement projects.
- Participated in regular staff meetings to address any issues or concerns within the nursing department, fostering collaboration and continuous improvement.
- Ensured timely administration of medication by maintaining accurate records of dosages, times given, and any adverse reactions noted.
- Reduced recovery time for post-operative patients with diligent wound care and infection prevention measures.
Legal Trainee
JUS Legal Solutions
05.2019 - 07.2019
- Observed experienced attorneys court settings learning valuable insights into effective advocacy techniques.
- Reduced costs for clients by negotiating favorable settlements through effective mediation techniques.
- Supported firm''s effectiveness by maintaining up-to-date knowledge of local court rules, procedures, and filing deadlines.
- Managed confidential information securely following firm protocols protecting client privacy interests.
- Collaborated effectively with fellow trainees and staff members to achieve shared goals on complex cases involving multiple parties.
- Created comprehensive case summaries to assist attorneys in formulating strategies for litigation or negotiation.
- Developed persuasive oral arguments during mock trials honing presentation skills essential courtroom success.
- Succeeded high-pressure situations meeting tight deadlines balancing competing priorities under close supervision senior lawyers.
- Drafted and reviewed contracts, ensuring compliance with applicable laws and regulations for clients'' benefit.
- Enhanced client satisfaction by efficiently managing legal documents and assisting in case preparation.
- Assisted attorneys in trial preparation, organizing evidence exhibits, and coordinating witness schedules for smooth proceedings.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Organized legal filing system to maximize efficiency.
- Performed legal and general research, drafting memoranda, and correspondence.
- Prepared accurate pleadings, motions and briefs for review by partner attorneys.
Education
Diploma - Leadership And Management
Image Australia Modern Academy
Wolli Creek06.2024
Certificate IV - Disability Studies
Image Australia Modern Academy
Wolli Creek, NSW06.2022
Certificate 3 - Individual Support Health Care
Castle Hill TAFE
Castle Hill08.2020
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Mobility Assistance
- Behavioral support
- Confidentiality and Privacy
- Transportation Assistance
- Documentation abilities
- Professional boundaries
- Skill Development
- Community Integration
- Transcription and dictation
- Spreadsheet development
- Presentation Design
- Administrative Management
Passionate about law
I have always been driven by a deep passion for the law, with a lifelong dream of becoming a respected and successful lawyer. This passion has been evident since childhood, when I would engage in pretend trials and courtroom scenarios with friends and family, demonstrating
As a young person, I became fascinated with the way the law shaped society and influenced people's lives. This fascination was fueled by reading books and watching documentaries about famous court cases, as well as attending lectures and seminars on law-related topics. I was particularly drawn to the idea of advocating for justice and fighting for the rights of others.
Languages
Arabic
Full Professional
Timeline
Support Worker Manager
M & F Disability Services
02.2022 - Current
Health Assistant Nurse
Norwest Private
02.2021 - 12.2021
Legal Trainee
JUS Legal Solutions
05.2019 - 07.2019
Diploma - Leadership And Management
Image Australia Modern Academy
Certificate IV - Disability Studies
Image Australia Modern Academy
Certificate 3 - Individual Support Health Care
Castle Hill TAFE
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