Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Zainab Omari

Canberra,ACT

Summary

A dynamic University Student with a proven track record as Retail Manager at Modesta Boutique, excelling in customer service excellence and sales performance. Skilled in visual merchandising and conflict resolution, I foster a motivated team environment, driving KPIs and enhancing the shopping experience. Committed to operational efficiency and continuous improvement in fast-paced retail settings.

Overview

3
3
years of professional experience

Work History

Retail Manager

Modesta Boutique
Canberra, ACT
06.2023 - Current
  • Lead, trained, and supervised a dynamic retail team, promoting a culture of accountability and service excellence.
  • Delivered consistently high standards of customer service, ensuring a personalized shopping experience for every client.
  • Drove sales performance through product knowledge, upselling, and implementation of strategic promotions.
  • Oversaw inventory management, stock levels, ordering, and loss prevention to ensure operational efficiency.
  • Managed visual merchandising and store layout to reflect brand identity and seasonal trends.
  • Coordinated schedules and delegate tasks to optimize workflow and coverage.
  • Handled customer complaints and feedback professionally to maintain satisfaction and loyalty.
  • Analysed sales reports and adjust strategies to meet or exceed KPIs.

Retail Assistant

Kidstuff PTY
Canberra, ACT
07.2022 - 08.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Greeted customers upon entry to the store and provided a positive shopping experience.

Education

Bachelor of Science - Psychology

University of Canberra
Canberra, ACT
02-2027

Skills

  • Leadership & Staff Development
  • Customer Service Excellence
  • Sales & KPI Achievement
  • Visual Merchandising
  • Stock & Inventory Management
  • Time Management & Multitasking
  • Communication & Interpersonal Skills
  • Conflict Resolution
  • Problem-Solving & Strategic Thinking
  • POS & Retail Systems (eg, Vend, Shopify, Lightspeed)
  • Adaptability & Learning Agility

Additional Information

Highly motivated to continue growing professionally and take on additional responsibilities., Recognized for punctuality, reliability, and a strong work ethic., Passionate about fashion retail and providing meaningful customer experiences.

Affiliations

  • Currently have been working with multiple community-based organisations, to help foster a better youth community within Australia & to assist people in need, I have organised multiple beneficial events and workshops through this, including; charity events, Youth trips & experienced workshops with well-known guest speakers. I have worked closely with the head organisers of these organisations and have build a trusting and lasting bond with them.

Timeline

Retail Manager

Modesta Boutique
06.2023 - Current

Retail Assistant

Kidstuff PTY
07.2022 - 08.2023

Bachelor of Science - Psychology

University of Canberra

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Zainab Omari