Zainab Popal
Canberra,ACT
Summary
Dynamic Medical Receptionist with proven success at Ochre Medical Centre Casey, excelling in front desk operations and customer service. Skilled in appointment scheduling and proficient with Best Practice software, I enhance patient satisfaction through effective communication and problem-solving in high-pressure environments. CPR certified and dedicated to creating welcoming experiences for all patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ochre Medical Centre Casey
03.2025 - Current
- Greeted patients and managed check-in procedures to ensure smooth front desk operations.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Thrives in high paced, high pressure environments.
Medical Receptionist
Gungahlin Medical and Surgical Centre
02.2024 - 01.2025
- Greeted patients warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Proficient experience using Best Practice software.
- Excellent at multitasking.
Education
Bachelor of Health Science -
University of Canberra
Canberra, ACT12-2027
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Customer service
- Problem-solving
- Computer proficiency
- Collaboration and teamwork
- Time management
- CPR certified
Certification
- Cardiopulmonary Resuscitation Course
- HETI Vaccine Storage and Cold Chain Management Module
- The Basics of Infection Prevention and Control Certificate
- Hand Hygiene for Non-Clinical Healthcare Workers Certificate
- Community Coaching General Principles
- Provisional Driver Licence
Languages
Dari
Native or Bilingual
Timeline
Medical Receptionist
Ochre Medical Centre Casey
03.2025 - Current
Medical Receptionist
Gungahlin Medical and Surgical Centre
02.2024 - 01.2025
Bachelor of Health Science -
University of Canberra