Hi, I’m
Zameer Khan
Riverstone,NSW
Summary
Highly focused and detail-oriented professional with years of experience client service and revenue generation. Able to manage multiple projects simultaneously.
Overview
10
years of professional experience
Work History
Vodafone UK (VISPL) now _VOISAhmedabad, India
Senior Executive
02.2023 - 08.2024
Job overview
- Worked closely with the Back Office Manager to complete assigned responsibilities.
- Ensured timely dissemination of communications to related departments when called upon.
- Oversaw the collection and processing of consumer data.
- Streamlined work process through effective collaboration with onshore counterparts.
Globalplay Media technologies Pvt. LtdAhmedabad, India
Key Accounts Manager
09.2021 - 01.2023
Job overview
- Develop and manage digital marketing strategies with clients
- Increasing online presence and impressions by using various strategies and publishing techniques
- Analyze the effectiveness of digital campaigns and take steps to increase the ROI
- Set up a list of KPIs to track for each client
- Prepare and present reports on the progress of the campaigns
Vodafone UK (VISPL) now _VOISAhmedabad, India
Senior Executive
08.2015 - 09.2021
Job overview
- Assisting team and maintaining Daily Status Report of the daily chats taken with customer's feedback and providing project information to the team members in prompt courteous manner
- Dealing with business accounts
- Providing products information and up-selling to existing and new customers, including pricing details, ongoing promotions, contract terms and special discounts over live chat
- Retaining the customer to avoid disconnection of the services and moving to other service providers by sharing company' and product benefits and urge to keep the services by using soft skills and sharing product knowledge
Mednautix Outsourcing Pvt LtdAhmedabad, India
Customer Service Representative
06.2014 - 06.2015
Job overview
- Require to perform processes like request logging, assigning, processing, record retrieval and follow up, invoicing follow up
- Etc
- Performs quality checks on all work to assure the accuracy of the documents
- Display effective and professional communication with internal and external customers
Education
NIS SPARTAJaipur
MBA
04.2011
Maharaja Ganga Singh UniversityIndia
B.COM from B.COM
04.2009
Skills
- Multi-tasking Ability
- Adaptability
- Relationship Builder
- Strategic Perspective
- Understanding of business needs
- Performance Improvement
Languages
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Hobbies and Interests
- Sports
- Travel
- Watching movies
Timeline
Senior Executive
Vodafone UK (VISPL) now _VOIS
02.2023 - 08.2024
Key Accounts Manager
Globalplay Media technologies Pvt. Ltd
09.2021 - 01.2023
Senior Executive
Vodafone UK (VISPL) now _VOIS
08.2015 - 09.2021
Customer Service Representative
Mednautix Outsourcing Pvt Ltd
06.2014 - 06.2015
NIS SPARTA
MBA
Maharaja Ganga Singh University
B.COM from B.COM
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