Zameer Khan
Customer Service representative
Riverstone,NSW
Summary
Highly focused and detail-oriented professional with years of experience client service and revenue generation. Able to manage multiple projects simultaneously.
Overview
10
10
years of professional experience
Work History
Senior Executive
Vodafone UK (VISPL) now _VOIS
Ahmedabad, India
02.2023 - 08.2024
- Worked closely with the Back Office Manager to complete assigned responsibilities.
- Ensured timely dissemination of communications to related departments when called upon.
- Oversaw the collection and processing of consumer data.
- Streamlined work process through effective collaboration with onshore counterparts.
Key Accounts Manager
Globalplay Media technologies Pvt. Ltd
Ahmedabad, India
09.2021 - 01.2023
- Develop and manage digital marketing strategies with clients
- Increasing online presence and impressions by using various strategies and publishing techniques
- Analyze the effectiveness of digital campaigns and take steps to increase the ROI
- Set up a list of KPIs to track for each client
- Prepare and present reports on the progress of the campaigns
Senior Executive
Vodafone UK (VISPL) now _VOIS
Ahmedabad, India
08.2015 - 09.2021
- Assisting team and maintaining Daily Status Report of the daily chats taken with customer's feedback and providing project information to the team members in prompt courteous manner
- Dealing with business accounts
- Providing products information and up-selling to existing and new customers, including pricing details, ongoing promotions, contract terms and special discounts over live chat
- Retaining the customer to avoid disconnection of the services and moving to other service providers by sharing company' and product benefits and urge to keep the services by using soft skills and sharing product knowledge
Customer Service Representative
Mednautix Outsourcing Pvt Ltd
Ahmedabad, India
06.2014 - 06.2015
- Require to perform processes like request logging, assigning, processing, record retrieval and follow up, invoicing follow up
- Etc
- Performs quality checks on all work to assure the accuracy of the documents
- Display effective and professional communication with internal and external customers
Education
MBA -
04.2011
B.COM - B.COM
04.2009
Skills
- Multi-tasking Ability
- Adaptability
- Relationship Builder
- Strategic Perspective
- Understanding of business needs
- Performance Improvement
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWatching and playing Cricket and Football.
I love watching Manchester United play,
Timeline
Senior Executive - Vodafone UK (VISPL) now _VOIS
02.2023 - 08.2024
Key Accounts Manager - Globalplay Media technologies Pvt. Ltd
09.2021 - 01.2023
Senior Executive - Vodafone UK (VISPL) now _VOIS
08.2015 - 09.2021
Customer Service Representative - Mednautix Outsourcing Pvt Ltd
06.2014 - 06.2015
NIS SPARTA - MBA,
Maharaja Ganga Singh University - B.COM, B.COM
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