Zander Jacobs
Sydney,Australia
Summary
I am a final year marketing student passionate about innovative strategies and eager to excel in both digital and traditional marketing. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
KFC
11.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Volunteer
Vinnies
02.2019 - 09.2019
- Met incoming customers pleasantly and offered support and service.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Stock pricing.
- Identified needs of customers promptly and efficiently.
- Maintained a positive working relationship with fellow staff and management.
Education
High School -
St Ives High School
St Ives, NSW10.2022
Marketing
Macquarie University
Sydney, NSW01-2024
Skills
- Organisational skills
- Interpersonal skills
- Customer service
- Critical thinking
- Teamwork and collaboration
- Multitasking Abilities
- Staff training
- Problem-solving abilities
- Public Speaking
Languages
I am bilingual and can fluently speak both English and Afrikaans.
Hobbies and Interests
Passionate about astronomy, using a personal telescope to explore the cosmos while keeping up with discoveries from the James Webb Space Telescope, and equally enthusiastic about immersive gaming experiences.
Certification
Higher School Certificate
Diploma of Commerce
Timeline
Hospitality Worker
KFC
11.2022 - Current
Volunteer
Vinnies
02.2019 - 09.2019
High School -
St Ives High School
Marketing
Macquarie University
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