ZANE LIDDLE
Bohle Plains,QLD
Summary
Proven leader in the hospitality and gaming industry, adept at enhancing customer satisfaction and streamlining operations. I spearheaded dispute resolution and compliance, boosting guest service quality. Skilled in team management and gaming equipment maintenance, I excel in creating secure, efficient environments. My approach combines strong organizational skills with a keen problem-solving aptitude, driving significant improvements in service delivery and operational efficiency. I'm a vigilant and highly skilled gaming professional with strong leadership background and have a clear understanding of related laws, best practices and unauthorized behaviours.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Cowboys Leagues Club
2024.02 - 2024.06
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Trained, supervised and evaluated workers.
- Monitored patrons for signs of compulsive gambling.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
Beef Boner
JBS Australia
2023.02 - 2024.01
- Increased production efficiency by skillfully boning beef cuts according to customer specifications.
- Maintained a high standard of cleanliness and hygiene, ensuring food safety throughout the boning process.
- Collaborated with team members for efficient workflow and improved production rates.
- Sharpened knives and maintained equipment regularly, reducing downtime and potential hazards.
- Adhered to health and safety regulations consistently, maintaining a safe work environment for all staff members.
Trainee Duty Manager
Bellevue Hotel
2022.01 - 2023.01
- Enhanced customer satisfaction by efficiently addressing and resolving guest issues.
- Managed daily operations for smooth functioning of the establishment, ensuring timely completion of tasks.
- Assisted in staff training and development, resulting in improved employee performance and retention.
- Coordinated with other departments to ensure seamless communication and collaboration, optimizing overall efficiency.
- Oversaw cash handling procedures, minimizing discrepancies and ensuring accurate financial records.
- Maintained compliance with company policies, objectives, and communication goals.
Bar Gaming Attendant
LillyWhite Hotel Group
2018.03 - 2021.12
- Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
- Increased bar revenue through effective upselling techniques and suggestive selling of promotional items.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
- Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Collaborated with team members to ensure smooth operations during high-traffic periods, maximizing efficiency and customer satisfaction.
Education
High School Diploma -
Gilroy Santa Maria College
Ingham, QLD11.2017
Skills
- Promotions coordination
- Employee Scheduling
- Team Management
- Surveillance monitoring
- Game knowledge
- Gaming equipment maintenance
- Problem-solving aptitude
- Time Management
- Reliability
- Organizational Skills
- Problem-Solving
- Policy Enforcement
Certification
- Responsible Service of Gaming.
- Responsible Service of Alcohol.
References
References available upon request.
Timeline
Gaming Supervisor
Cowboys Leagues Club
2024.02 - 2024.06
Beef Boner
JBS Australia
2023.02 - 2024.01
Trainee Duty Manager
Bellevue Hotel
2022.01 - 2023.01
Bar Gaming Attendant
LillyWhite Hotel Group
2018.03 - 2021.12
High School Diploma -
Gilroy Santa Maria College
- Responsible Service of Gaming.
- Responsible Service of Alcohol.
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