Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zane Mansour

Exercise Physiology Graduate
Sydney

Summary

Dynamic Rostering Manager at Tabz Core Services with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce that consistently meets goals and delivers high-quality service.

Overview

8
8
years of professional experience

Work History

Support Worker

Tabz Core Services
06.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.

Rostering Manager

Tabz Core Services
02.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximised performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Support Worker

Ivory Disability Services
08.2024 - 12.2024
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

Support Worker

Comfort Community Services
08.2023 - 08.2024
  • Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Retail Worker

Woolworths Group
02.2021 - 09.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Retail Worker

Coles Supermarket
09.2017 - 02.2021
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.

Education

Bachelor of Health Science (Sport & Exercise - Exercise Physiology

Western Sydney University
Sydney, NSW
04.2001 -

Skills

Adaptability

Active listening

Critical thinking

Daily living support

Decision-making

Excellent communication

First aid and CPR

Goal setting

Personal care assistance

Problem-solving abilities

Professionalism

Skill development

Staff management

Strategic planning

Staff training and development

Task delegation

Team leadership

Teamwork and collaboration

Time management

Transportation assistance

Timeline

Support Worker

Tabz Core Services
06.2025 - Current

Rostering Manager

Tabz Core Services
02.2025 - Current

Support Worker

Ivory Disability Services
08.2024 - 12.2024

Support Worker

Comfort Community Services
08.2023 - 08.2024

Retail Worker

Woolworths Group
02.2021 - 09.2022

Retail Worker

Coles Supermarket
09.2017 - 02.2021

Bachelor of Health Science (Sport & Exercise - Exercise Physiology

Western Sydney University
04.2001 -

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Zane MansourExercise Physiology Graduate