Zane Mansour
Exercise Physiology Graduate
Sydney
Summary
Dynamic Rostering Manager at Tabz Core Services with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective dispute resolution and strategic planning. Skilled in staff training and development, fostering a motivated workforce that consistently meets goals and delivers high-quality service.
Overview
8
8
years of professional experience
Work History
Support Worker
Tabz Core Services
06.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
Rostering Manager
Tabz Core Services
02.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximised performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Support Worker
Ivory Disability Services
08.2024 - 12.2024
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
Support Worker
Comfort Community Services
08.2023 - 08.2024
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Retail Worker
Woolworths Group
02.2021 - 09.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Retail Worker
Coles Supermarket
09.2017 - 02.2021
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Education
Bachelor of Health Science (Sport & Exercise - Exercise Physiology
Western Sydney University
Sydney, NSW 04.2001 -
Skills
Adaptability
Active listening
Critical thinking
Daily living support
Decision-making
Excellent communication
First aid and CPR
Goal setting
Personal care assistance
Problem-solving abilities
Professionalism
Skill development
Staff management
Strategic planning
Staff training and development
Task delegation
Team leadership
Teamwork and collaboration
Time management
Transportation assistance
Timeline
Support Worker
Tabz Core Services
06.2025 - Current
Rostering Manager
Tabz Core Services
02.2025 - Current
Support Worker
Ivory Disability Services
08.2024 - 12.2024
Support Worker
Comfort Community Services
08.2023 - 08.2024
Retail Worker
Woolworths Group
02.2021 - 09.2022
Retail Worker
Coles Supermarket
09.2017 - 02.2021
Bachelor of Health Science (Sport & Exercise - Exercise Physiology
Western Sydney University
04.2001 -
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