Zara Gaffey
Paradise Point,QLD
Summary
I am reliable, hardworking employee who always gives 100% effort and commitment.
I work well within a team environment also feel confident to work alone and unsupervised.
Overview
3
3
years of professional experience
Work History
Trainee Brewster
Zarraffa's Coffee
07.2023 - Current
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Act with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer and client questions .
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Packaged bagels, muffins and other food items for customer purchase
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Used POS system to accurately enter orders and process payments
Customer Service Representative
Hungry Jack's
09.2022 - 03.2023
- Handling customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shop Assistant
Gold Coast Carpets
05.2021 - 08.2022
- Greet customers when entering the store and offered assistance with requirements.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain and support cleanliness.
Education
High School - Hospitality-Traineeship
Merrimac State High School
Mermaid Waters, QLD2024
Skills
- Team building
- PPE use
- Equipment operation
- Verbal Communication
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Relationship Building
- Dependable and Responsible
Timeline
Trainee Brewster
Zarraffa's Coffee
07.2023 - Current
Customer Service Representative
Hungry Jack's
09.2022 - 03.2023
Shop Assistant
Gold Coast Carpets
05.2021 - 08.2022
High School - Hospitality-Traineeship
Merrimac State High School