Zavera Rolands
Glenmore Park,NSW
Summary
I am a highly motivated, hard-working professional with over 25 years experience in retail and customer service. As a former franchisee at Bakers Delight, I successfully ran my own small business for over 18 years. I have extensive experience in building customer relationships, hiring and managing a cohesive team and day to day business operations. I am also experienced with financial services including payroll, budgeting, invoicing and inventory management.
Overview
18
18
years of professional experience
Work History
Franchisee
Bakers Delight
Glenmore Park, NSW
12.2005 - 10.2023
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Organized promotional events to attract new customers and boost sales revenue.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Created monthly financial reports and presented them to senior management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Reviewed customer feedback surveys to determine areas where improvements could be made.
- Collaborated with other Franchisees in order to share best practices regarding operational efficiency and customer service standards.
Education
WWC2788662E - Valid For Paid And Unpaid Work
Working With Children Check
02-2024
First Aid Certificate - HLTAID011 - Provide First Aid
Australian Red Cross
12-2021
Food Safety Supervisor -
NSW Food Authority
06-2021
Bachelor of Science - Biomedical Science
University of Technology, Sydney
Sydney12-1998
Skills
- Operations Management
- Training Oversight
- Business Development
- Sales Monitoring
- Customer Service Management
- Financial Administration
References
References available upon request.
Timeline
Franchisee
Bakers Delight
12.2005 - 10.2023
WWC2788662E - Valid For Paid And Unpaid Work
Working With Children Check
First Aid Certificate - HLTAID011 - Provide First Aid
Australian Red Cross
Food Safety Supervisor -
NSW Food Authority
Bachelor of Science - Biomedical Science
University of Technology, Sydney
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