Zaydee Kiagoes
Hamilton Hill,WA
Summary
Dependable and motivated university student with experience in customer service, manual labour and hospitality. Highly capable of working in both team-based and independent capacities, whilst bringing a hard work ethic and friendly attitude to the workplace. Excellent in maintaining accuracy and efficiency in high pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista and Retail Team Member
Bunnings Warehouse
09.2023 - Current
- Crafted high-quality coffee and other beverages, including latte art, using commercial machines and ensuring consistent calibration.
- Managed café operations independently, including opening, closing, handling rush periods, and maintaining stock levels by ordering from suppliers.
- Maintained cleanliness and hygiene by independently cleaning the café daily.
- Performed administrative tasks such as managing multiple phone lines, addressing stock theft, cutting keys, and processing equipment hires and returns.
- Handled sale, returns and exchanges through POS system, resolving issues efficiently to ensure best experience for all customers.
- Enhanced customer experience through personalized assistance and product recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
Receival Point Operator
CBH Group
11.2022 - 01.2024
- Ensured high-quality service by effectively receiving, storing, and maintaining grain conditions, upholding a commitment to excellence.
- Operated complex, heavy-duty equipment safely and efficiently, demonstrating attention to detail and strong technical skills
- Maintained high level of customer service by communicating effectively with deliverers and customers, ensuring a positive experience for all stakeholders
- Demonstrated flexibility and resilience by working up to 12 hours per day, 6 days per week, including late-night and early morning shifts, reflecting a strong work ethic and adaptability in a fast-paced environment.
- Followed safe operating procedures to prevent injuries or accidents.
Front of House Cashier
Al Taglio Woodfire Pizzaria
03.2022 - 07.2022
- Delivered friendly and personalized service to customers, offering recommendations and comprehensive information about menu items, preparation methods, and ingredients.
- Efficiently managed phone orders, ensuring accurate and prompt processing.
- Operated a POS system to handle food and beverage transactions, maintaining a high level of accuracy across cash, check, and credit card payments.
- Maintained a clean and organized work environment, including monitoring cooking surfaces to ensure compliance with food safety standards.
Waitress/Front of House Staff Member
Mastro Pizza
11.2021 - 02.2022
- Operated the POS system and handled UberEats, Menulog, and DoorDash tablets for order processing, efficiently managing EFTPOS and cash payments with accurate change handling.
- Warmly greeted customers, catered to seating preferences, and provided knowledgeable menu recommendations.
- Professionally served tables, managing multiple plates and beverages with ease.
- Resolved customer complaints efficiently to ensure a positive dining experience.
- Managed phone orders and bookings with accuracy and professionalism.
- Assisted kitchen staff by preparing salads, appetizers, and garnishes, contributing to efficient kitchen operations.
Education
Bachelor of Pharmacy (Honours) -
Curtin University
Perth, WA11.2027
Western Australian Certificate of Education (WACE) -
Great Southern Grammar
Albany, WA11.2022
Skills
- Effective communication
- Time management
- Customer relationship management
- Team work
- Computer literacy
- Problem solving
Certification
Responsible Service of Alcohol WA (2023)
AHA Hospitality & Tourism COVID-19 Hygiene Course (2023)
National Police Clearance (2023)
Hand Hygiene Medical Practitioner Certificate (2023)
Teen Mental Health First Aid (2021): A certification that establishes the skills needed to support teenagers experiencing a mental health crisis and direct the toward professional help if required.
References
*See reference letter attached
Steve Mumme Head of Mokare House GSG
Timeline
Barista and Retail Team Member
Bunnings Warehouse
09.2023 - Current
Receival Point Operator
CBH Group
11.2022 - 01.2024
Front of House Cashier
Al Taglio Woodfire Pizzaria
03.2022 - 07.2022
Waitress/Front of House Staff Member
Mastro Pizza
11.2021 - 02.2022
Responsible Service of Alcohol WA (2023)
AHA Hospitality & Tourism COVID-19 Hygiene Course (2023)
National Police Clearance (2023)
Hand Hygiene Medical Practitioner Certificate (2023)
Teen Mental Health First Aid (2021): A certification that establishes the skills needed to support teenagers experiencing a mental health crisis and direct the toward professional help if required.
Bachelor of Pharmacy (Honours) -
Curtin University
Western Australian Certificate of Education (WACE) -
Great Southern Grammar
Similar Profiles
Jessica EbbsJessica Ebbs
Bunnings Replenishments/Customer Service/Cafe Worker at Bunnings WarehouseBunnings Replenishments/Customer Service/Cafe Worker at Bunnings Warehouse
Darcy KirkpatrickDarcy Kirkpatrick
In Store Kitchen Expert at Bunnings WarehouseIn Store Kitchen Expert at Bunnings Warehouse
Lukas ZafirisLukas Zafiris
Timber Expert Store Assistant at Bunnings WarehouseTimber Expert Store Assistant at Bunnings Warehouse