Zayneb El-Halabi
South Morang,VIC
Summary
With over 8 years experience in customer service. I am passionate about helping people of diverse backgrounds and have the ability to remain calm when dealing with emotional and distressed customers. I am a supportive team player and consistently deliver a high standard of service. Working at Melbourne Airport has given me the passion to work for to work with different age group. Hence being a mum has led me to change my career field and doing the education support course which has made me continue on to Apple to primary teacher course to help me gain more skills in the educational field.
Overview
10
10
years of professional experience
Work History
Educational Assistant
Findon Primary School
Epping, VIC
04.2023 - 06.2023
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
Check in Agent
Menzies Aviation Agency
Melbourne Airport, VIC
09.2016 - 04.2018
Check in agent for multiple airlines, assisting none English speakers and minors to make their way to the gate safely and on time.
Asisting wheel chair passengers to/ from the gate.
Traveller’s information Desk - Lost Property
Best of Victoria
Melbourne, Vic, Australia
11.2014 - 04.2016
- Booking Tours
- Accommodation
- Car Hire
- Flight booking
- Guest services
Student Welcome Supervisor
Internationsl
06.2015 - 02.2016
- Assuring staff arriving on time with the right Uniform
- Observing staff members at all times
- Counting stock before and after each shift
- Providing feedback
- Assistant international student and staff members at all times
Guest Relations
Melbourne Star Observation Wheel
11.2013 - 01.2015
- Queue Host
- Information Booth
- Ticketing / Reservations
- Reception Duties / Responding to emails and phone calls
- Star Shop (Retail)
- Flight Operation (Welcome Host)
Education
Cert III - School Based Ed Support
Melbourne Polytechnic
Melbourne, VIC07.2023
Advanced Diploma of Travel & Tourism - RSA Certificate (Responsible Service of Alcohol)
NMIT (Northern Melbourne Institute of TAFE)
01.2014
Apply First-Aid Certificate -
Northern Care First-Aid
01.2013
Certificate II Business Administration -
VU TAFE (Victoria University TAFE)
01.2008
Skills
- Highly motivated
- Positive attitude
- Effective problem solving skills
- Highly developed communication skills
- Listening skills
- Well presented
- Polite
- Friendly
- Keen learner
- Ability to work independently
- Ability to work as part of a team
- Can do attitude
- Reliable
- Word/Excel 2010
- Galileo
- CCTE
- Sirus ware Reservation system
- Book Easy reservation System
- Administrative skills
- Mail operations
- Office equipment
- Participate in OH&S Processes
- Business Technology
- Health and safety
Reference
Worod Wassouf
0478 417 045
Philip Tubb
0419 896 635
Lamis Tayshouri
0424 386 034
Timeline
Educational Assistant
Findon Primary School
04.2023 - 06.2023
Check in Agent
Menzies Aviation Agency
09.2016 - 04.2018
Student Welcome Supervisor
Internationsl
06.2015 - 02.2016
Traveller’s information Desk - Lost Property
Best of Victoria
11.2014 - 04.2016
Guest Relations
Melbourne Star Observation Wheel
11.2013 - 01.2015
Advanced Diploma of Travel & Tourism - RSA Certificate (Responsible Service of Alcohol)
NMIT (Northern Melbourne Institute of TAFE)
Apply First-Aid Certificate -
Northern Care First-Aid
Certificate II Business Administration -
VU TAFE (Victoria University TAFE)
Cert III - School Based Ed Support
Melbourne Polytechnic