Zeinab Aboueid

• I have worked at Woolworth's for 3 years and Post Office for 1 year
• It was been a great experience so far
• Working with different people I have learnt a lot about what it's like being a great employee and how to behave and handle situations effectively and appropriately
• I adapted quickly to the workplace which worked in my favor as I have gained new skills
• It has been an extremely productive and beneficial job for me

Processing insurance policies, handling claims, and ensuring compliance with regulations. They manage policy documents, communicate with clients, and work with insurance companies to resolve issues efficiently.

• Answered incoming calls, directing clients to individuals addressing specific needs
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept reception area clean and neat to give visitors positive first impression
• Handled complaints and questions, and re-directed calls to other team members

• Conducted thorough investigations to gather relevant information, leading to more accurate case assessments
• Handled escalated customer complaints professionally, resolving issues promptly without compromising quality service
• Reduced backlog of pending cases by implementing efficient time management strategies for more effective handling
• Provided expert guidance to clients on available resources, helping them make informed decisions about their situations
• Managed sensitive information discreetly, maintaining confidentiality as required by law or company policy