Zena Macdonald
Hamilton,QLD
Summary
Hardworking and passionate customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Serco
09.2023 - 12.2023
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained open lines of communication with both agents and management, fostering an environment conducive to professional growth and development.
- Ensured compliance with industry regulations by diligently monitoring calls and providing regular feedback to agents on areas for improvement.
- Maintained up-to-date knowledge of tax regulations, ensuring full compliance while maximizing deductions and credits where applicable.
Housekeeping Cleaner
Clean Vibes
06.2021 - 08.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied waste throughout the facility ensuring that all waste disposed of properly in accordance with company policy
- Developed proficiency in operating various cleaning equipment such as vacuums mops and carpet cleaners
- Cleaned and restocked restroom areas with towels and toiletries
Education
Certificate 3 in Hospitality
Education 1
Gold Coast Responsible Service of Alcohol License
Certificate 3 In Dental Assisting
Tafe
Queensland2018
Skills
- Telephone Etiquette
- Interpersonal Skills
- Account Management
- Inbound Call Management
- Customer Support
- Payment Processing
- Attention to Detail
- Quality Assurance
- Problem Solving
Timeline
Customer Service Officer
Serco
09.2023 - 12.2023
Housekeeping Cleaner
Clean Vibes
06.2021 - 08.2022
Certificate 3 in Hospitality
Education 1
Responsible Service of Alcohol License
Certificate 3 In Dental Assisting
Tafe
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