Zeserina Ah Chong
Waterford,QLD
Summary
Competent and reliable professional with a strong background in customer service, communication, attention to detail, problem-solving, and product knowledge. Background in retail and hospitality has honed exceptional collaboration and people skills, influenced by involvement in sporting and volunteer engagements. Takes a proactive and creative approach to customer service, utilizing highly developed communication abilities to ensure customer satisfaction. Skilled in conflict resolution and excels in effectively communicating innovative ideas. Eager to acquire new knowledge and stay up-to-date with industry trends. Excellent interpersonal skills provide support and guidance to others while maintaining a high work ethic and a focus on personal development.
Overview
8
8
years of professional experience
Work History
All Rounder
Rashays
01.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with other leaders and executives to direct workflow and support operations.
Sales Associate
Furla
01.2023 - 01.2024
- Helping customers find products, answering questions, and providing recommendations.
- Restocking shelves to ensure that products are properly stocked and displayed on sales floor.
- Setting up promotional displays and arranging merchandise to attract customers.
- Sharing detailed information about products, including features, pricing, and after-sales services.
- Being vigilant about potential security issues and reporting them to relevant parties.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Grocery Assistant
IGA
01.2023 - 11.2023
- Pleasantly greeted acustomers and provided prompt and courteous service.
- Recommended products to customers to drive sales.
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- Enhanced store efficiency by assisting with inventory management and restocking shelves as needed.
- Supported merchandising initiatives by setting up displays and promotional materials, increasing product visibility and sales potential.
- Contributed to loss prevention efforts by monitoring store activity and reporting suspicious behaviour to supervisors.
Shift Supervisor
Cowch Cocktail Dessert Bar
02.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored approximately 10 staff members regarding compliance with health codes, ensuring high standards of cleanliness throughout facility consistently meeting or exceeding expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Restaurant All Rounder
Hangi Pit
01.2019 - 01.2020
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Grocery Assistant
IGA
01.2017 - 01.2020
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Performed routine price checks to ensure accuracy throughout the store''s offerings, reducing discrepancies at checkout points.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Expanded knowledge of products offered, enabling more effective assistance to customers seeking guidance or recommendations.
- Handled specialty seafood items for packaging and display.
- Assisted with weekly inventory counts.
Night Fill
Officeworks
01.2018 - 01.2019
- Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
- Conducted thorough market research to stay informed about trends impacting retail lending strategies and product offerings.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
Skills
- Persuasion
- Conflict Resolution
- Adaptability
- Upselling techniques
- Excellent communication skills
- Excellent people skills
- Attention to Detail
- Problem Solving
- Product Knowledge
- Collaboration
- Flexibility
- Point-of-Sale Systems
Education
- First Aid & CPR, 2023
- BAMA – The Four Pillars of Excellence, 2022
- Handling Guest Complaints with Confidence, 2022
- Certificate II in Hospitality, 2018
- Certificate III in Business, 2018
- Certificate I in Hospitality, 2017
References
Supplied upon request
Timeline
Sales Associate
Furla
01.2023 - 01.2024
Grocery Assistant
IGA
01.2023 - 11.2023
Shift Supervisor
Cowch Cocktail Dessert Bar
02.2022 - 12.2022
All Rounder
Rashays
01.2021 - Current
Restaurant All Rounder
Hangi Pit
01.2019 - 01.2020
Night Fill
Officeworks
01.2018 - 01.2019
Grocery Assistant
IGA
01.2017 - 01.2020
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