Zeta Melville
Surfers Paradise,QLD
Summary
Reliable and enthusiastic customer service professional with proven track record record in fast-paced environments. Demonstrating leadership skills in team settings, excelling in motivating others and helping colleagues learn and grow. Skilled in maintaining high level attention to detail in all aspects of work undertaken and delivering excellence in administrative support. A committed team player who takes pride in achieving in their role and organisation objectives. A committed problem solver, adept at identifying and resolving challenges, whilst applying creative thinking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Bettys Burgers
Broadbeach, QLD
02.2025 - Current
- Regularly inspected dining areas for cleanliness, organization, sanitation standards.
- Ensured compliance with local liquor laws by verifying valid ID from customers when necessary.
- Enforced health and safety regulations within the restaurant environment.
- Performed opening and closing duties including but not limited to counting cash drawers, balancing tills and preparing bank deposits.
Cafe Supervisor
Max Brenner
Surfers Paradise/Robina, QLD
07.2024 - 02.2025
- Assisting daily opening and closing procedures, including cash counting and banking.
- Monitoring staff ensuring effective and efficient daily operations.
- Handling complaints or any escalating issues in compliance to brand standard.
- Assisting store manager with orders and stocktake.
- Providing assistance and support to customers and staff.
- Building loyal relationships between customer and staff.
Shift Supervisor
KFC
Gold Coast/Bairnsdale, QLD/VIC
01.2020 - 07.2024
- Supporting, coaching and training crew members and providing feedback.
- Communicating shift priorities, goals and results with team members.
- Create and maintain guest culture in the restaurant, following SOP's.
- Drive sales and goals to ensure probability.
- Responsible for waste minimisation.
Education
Security
Regal Security
Southport02-2024
Skills
- Cash handling
- Health regulations
- Staff training
- Operational efficiency
- Time management
- Hiring
- Multitasking ability
- Conflict resolution
Certification
- First Aid & CPR
- RSA
Timeline
FOH Supervisor
Bettys Burgers
02.2025 - Current
Cafe Supervisor
Max Brenner
07.2024 - 02.2025
Shift Supervisor
KFC
01.2020 - 07.2024
Security
Regal Security
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