Summary
Overview
Work History
Skills
Timeline
Generic

Ben Oakley

Adelaide,SA

Summary

I have been fortunate enough to have worked with Bunnings in South Australia for over 23 years. Throughout that time I have had a number of roles and responsibilities with my most recent role being Site Co-Ordinator/Salesperson based at the Seaford Trade Centre for the last 14 years.

My responsibilities include but are not limited to;

Customer Service/Relationship Building

Sales/Quoting

Transport/Logistics

General office administration

Assisting the site meet KPI's

Continual development of product knowledge

Stock Control

Coaching and Development of Team

Ensuring the health and safety of team

I am extremely self motivated, love on the spot problem solving, am a reliable and passionate person who is always striving for the best outcome for the team, customers and business. I enjoy being hands on and working with the team in any area that is necessary for success.

For my future I am excited to expand my knowledge and to contribute the skills I have with a fresh new team of people.

Overview

25
25
years of professional experience

Work History

Trade Account Manager

K&B Timber and Hardware (Mitre10)
Adelaide, SA
09.2023 - Current
  • Developed and implemented sales strategies to increase revenue from existing trade accounts.
  • Prepared monthly reports on account performance, customer feedback and competitor activity.
  • Negotiated pricing with customers based on their volume of purchases.
  • Provided technical advice to customers regarding product use and application.
  • Researched potential new markets for products and services.
  • Cultivated relationships with key decision makers in the trade accounts.
  • Created promotional materials for existing trade accounts.
  • Analyzed data to identify trends and opportunities for growth within the trade accounts portfolio.
  • Assisted in developing marketing plans for targeted industry segments.
  • Facilitated communication between internal departments and external partners related to trade accounts.
  • Managed customer complaints by providing timely resolutions or escalating as needed.
  • Reviewed customer orders, monitored inventory levels, and coordinated delivery schedules.
  • Established standard operating procedures for managing customer accounts.
  • Identified areas of improvement in customer service processes and provided recommendations accordingly.
  • Monitored market conditions to stay abreast of competitive landscape.
  • Organized regular meetings with clients to discuss strategy and assess progress towards goals.
  • Developed presentations outlining product features and benefits tailored specifically to each individual account's needs.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Conducted market research and reported on competitors.
  • Determined price schedules and discount rates.

Coordinator

Bunnings Seaford Trade Center
Seaford, SA
10.2009 - 09.2024
  • Quoting commercial jobs
  • Customer relationship building
  • Team rosters
  • Planning of transport in and out
  • Picking of customer orders
  • Stock control and ordering
  • PML and KPI
  • Respond to phone and email enquiries
  • Invoicing and credits
  • Employee incident reports
  • Team appraisals
  • Recruiting of new team members
  • Onboarding and training of team members
  • Work place auditing compliance
  • Day to day operations
  • Customer complaints and resolutions

Account Managing

Bunnings seaford trade
Seaford , SA
  • Contacted new and existing customers to outline benefits of products and build sales.
  • Placed orders and answered customer questions in-person, through email and over phone.
  • Identified customer needs to deliver relevant product solutions.
  • Improved overall customer service by delivering on time and in full.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Developed sales techniques to successfully sell and upsell services to new and existing clients.
  • Executed cold calls to expand client base.
  • To gather market intelligence for pricing and products.
  • Commercial quoting.
  • Building customer relationships.

Martial Arts Instructor

Seishin Freestyle Martial Arts
McLaren Vale/Willunga, South Australia
01.2009 - Current
  • Practicing Martial Artist for 14 years.
  • Currently 3rd Dan Sensei (teacher)
  • Club owner for 8 years.
  • Organisation owner for 2 years.

Training Supervisor

Bunnings Cavan Trade centre
Cavan, SA
05.2008 - 10.2009
  • Product knowledge
  • Picking and packing to customer expectations.
  • Team building and interactions
  • Learning Bunnings trade customer service offer.
  • Leaning to understand PNL's and KPI's
  • Building and maintaining relationships with top tier customers.
  • Quoting commercial jobs
  • Customer relationship building
  • Planning of transport in and out
  • Picking of customer orders
  • Learning stock control and ordering
  • Interaction with suppliers
  • Invoicing and credits
  • Learning day to day operations
  • Customer complaints and resolutions

Receiving Team Member

Bunnings Mile End
Mile End, SA
06.2002 - 06.2008
  • Use of pallet jacks and forklifts with safety and efficiency.
  • Assisted in loading and unloading incoming freight from various suppliers.
  • Inspected incoming stock with 100% check.
  • Break down pallets into each area of the store ready for night fill team.
  • Maintain a high stranded of safety procedures.
  • Prepared packages, calculated postage and verified details for shipments.
  • Worked successfully with department team members to accomplish goals and address issues related to our products and services.
  • Data entry for accounts payable.
  • Traffic management.
  • Forklift safety checks
  • Building of pallets and entering into the system.

Night Shift Filler

Bunnings Mile End
Mile End, SA
01.2000 - 06.2002
  • Used forklifts, pallet jacks, hand trucks to move items throughout the store.
  • Carried out duties within fast-paced retail environment whilst providing organized stocking methods and plans.
  • Maintained clear aisles during restocking to avoid hazards and promote customer satisfaction and safety.
  • Demonstrated great teamwork skills with team members.
  • Became a senior team member and started running the weekend night fill team and training of new team members.
  • Unloading and loading trucks with 100% checks.

Hire Shop /Hardware Sales Associate

Bunnings Mile end
Mile End, SA
10.1999 - 01.2000
  • Stocking and facing up shelves.
  • Customer service
  • Hiring out and returning hire equipment
  • cleaning, test tag all hire equipment on return.
  • House keeping of area and isles
  • Recommended products to customers based on needs and preferences.

Skills

  • First Aid
  • Fire Warden
  • Forklift coach
  • Operate elevating work platform
  • White card
  • Forklift license
  • Dexion racking repairs
  • Team Management and Supervision
  • Staff Development and Training
  • Recruitment and Hiring
  • Time Management
  • Team Building
  • Relationship Building
  • Professional Networking
  • Recordkeeping
  • Budget Planning
  • Customer Service
  • Coaching and Mentoring
  • Decision Making
  • Handling Customer Complaints
  • Sales Presentations
  • Upselling strategies
  • Relationship Management
  • Account Management
  • Sales Reporting
  • Business Needs Assessment
  • Market Trend Analysis
  • Sales Targeting
  • Competitor Analysis
  • New Business Development
  • Brand Development
  • Customer Trend Analysis
  • Strategic Planning
  • Product and Service Promotion
  • Rapport and relationship building
  • Service-driven sales
  • Interpersonal Skills
  • Goal Setting
  • Team building
  • Decision-Making
  • Time management abilities
  • Organizational Skills
  • Problem-Solving
  • Self Motivation
  • Attention to Detail
  • Reliability

Timeline

Trade Account Manager

K&B Timber and Hardware (Mitre10)
09.2023 - Current

Coordinator

Bunnings Seaford Trade Center
10.2009 - 09.2024

Martial Arts Instructor

Seishin Freestyle Martial Arts
01.2009 - Current

Training Supervisor

Bunnings Cavan Trade centre
05.2008 - 10.2009

Receiving Team Member

Bunnings Mile End
06.2002 - 06.2008

Night Shift Filler

Bunnings Mile End
01.2000 - 06.2002

Hire Shop /Hardware Sales Associate

Bunnings Mile end
10.1999 - 01.2000

Account Managing

Bunnings seaford trade

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Ben Oakley