Jack Lu

• Awards & Honors

-Sales Gurus Award 2024

-Sales Gurus Award 2025

-Part of used car Toyota President Award winning team 2023-Current

• Consistently achieved Sales Guru performance levels, averaging 20 vehicle deliveries per month since becoming a licensed motor salesperson in June 2024.
• Currently averaging 20+ vehicle deliveries per month in 2026 and on track to achieve a third consecutive Sales Guru award.
• Develop and maintain strong customer relationships, resulting in regular repeat business and referral opportunities.
• Deliver outstanding customer service throughout the entire sales journey, from enquiry through to vehicle delivery and after-sales support.
• Conduct vehicle presentations, test drives, needs analyses, and negotiations to secure sales outcomes.
• Utilise Revolution Next (TUNE) to prepare contracts, quotations, and sales documentation accurately and efficiently.
• Manage customer follow-up activities and sales pipeline through DealerSocket CRM, ensuring excellent communication and customer retention.
• Identify and maximise opportunities across:

1. Vehicle finance and insurance

2. Trade-in valuations

3. Extended warranties

4. Aftermarket accessories and protection products

• Maintain compliance with dealership procedures, and regulatory requirements.
• Work collaboratively with sales, finance, service, and aftermarket departments to deliver exceptional customer experiences.
• Support team members whenever required and contribute to a positive and high-performing dealership culture.
• Demonstrate a strong commitment to continuous learning, self-improvement, and professional development.

• Operate forklifts, pallet jacks, and warehouse equipment safely and efficiently..
• Assist with loading and unloading deliveries while maintaining workplace safety standards.
• Conduct stock takes and inventory reporting to ensure accuracy.
• Work effectively within a team environment to achieve operational targets.

• Supervised daily operations and coordinated team activities.
• Delegated tasks and monitored performance to ensure productivity and quality standards.
• Implemented workplace safety procedures and compliance requirements.
• Reported progress and operational outcomes to senior management.

• Utilised MYOB accounting software to process financial transactions (invoicing, expense tracking, payroll) maintain records, and generate reports.
• Managed accounts receivable and followed up outstanding payments.
• Prepared customer invoices and maintained accurate financial records.
• Assisted with payroll processing and month-end reporting.
• Supported finance and administrative functions while maintaining a high level of accuracy.