Zhengwei Zhang
Eden,NSW
Summary
Developed comprehensive skills in hospitality environment, focusing on guest satisfaction and operational efficiency. Skilled in Housekeeping Supervise, Cooperate with local community, ensuring smooth day-to-day operations. Looking to transition these abilities into new field and bring fresh perspective to dynamic team.
Overview
3
3
years of professional experience
Work History
Motel Manager
Eden Nimo Motel
11.2023 - Current
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Cooperated with Links2home and DCJ Housing to provide accommodation for the homeless in local Community,
Reception Manager
Eden Nimo Motel
11.2022 - 11.2023
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Provide location information for guests who stayed here.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Managed all the online booking and phone call booking.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Housekeeping Room Attendant
Global Hospitality Solution
11.2021 - 10.2022
- Worked in Meriton Suites Sussex Street as Room Attendant.
- Changed Linen on the bed after Guests checked out.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
Bachelor of Business - Accounting
Internation College Of Management Sydney
Manley08-2022
Diploma of Business -
Elite Education Vocational Institute
Sydney08-2019
Skills
- Revenue management
- Housekeeping supervision
- Guest experiences
- Guest services management
Accomplishments
- Cooperate with Links2home and DCJ Housing to provide accommodation for homeless from Local Community.
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Motel Manager
Eden Nimo Motel
11.2023 - Current
Reception Manager
Eden Nimo Motel
11.2022 - 11.2023
Housekeeping Room Attendant
Global Hospitality Solution
11.2021 - 10.2022
Bachelor of Business - Accounting
Internation College Of Management Sydney
Diploma of Business -
Elite Education Vocational Institute
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