Zachary Tsui
Canberra,ACT
Summary
Versatile and detail-oriented IT professional with a strong background in ICT system management, technical support, and digital solutions. Experienced in administering network infrastructure, implementing innovative digital solutions, and analyzing data to improve operational efficiency. Adept at collaborating with cross-functional teams, providing training, and delivering high-quality technical support to diverse stakeholders. Skilled in balancing multiple priorities in fast-paced environments while ensuring seamless system performance and user satisfaction.
Overview
6
6
years of professional experience
Work History
IT Support Officer
AIA Insurance
04.2024 - Current
- Built and maintained the official company website, ensuring a seamless user experience and optimal performance.
- Supported internal communication and operating systems, enhancing workflow efficiency and collaboration.
- Responded to day-to-day requests from multiple stakeholders, including IT Support Manager, agents, administrative teams, and external partners.
- Managed the production of monthly and weekly internal publications, including posters, videos, and written articles for the company’s official communication channels.
- Coordinated IT solutions for internal operations, optimizing digital platforms and troubleshooting system issues.
Public Area Attendant
Silk Hospitality
10.2024 - Current
- Collaborated effectively with team members to ensure smooth daily operations and maintain high-quality service standards.
- Adapted to a fast-paced work environment, utilizing multitasking abilities to meet service expectations and handle dynamic challenges.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Communicated efficiently with supervisors and colleagues to coordinate tasks and ensure a well-maintained public space.
Blockchain Industry Researcher & Test Engineer
CEPREI
07.2019 - 03.2021
- Conducted research and analysis of blockchain applications, ensuring secure and efficient implementation.
- Tested and evaluated system performance, identifying and addressing technical issues.
- Supported digital transformation initiatives, contributing to system improvements and IT infrastructure development.
Education
Master of Science - Information Technology
Hong Kong Polytechnic University
Hong Kong03-2024
Bachelor of Science - Software Engineering
South China University of Technology
Guangzhou, China07-2019
Skills
- Network Infrastructure Management
- ICT System Implementation
- Data Manipulation & Integration
- Google Suite, Microsoft Office, SharePoint
- Sentral, Timetabler, Web Preferences, JotForm, Buffer, ACS, Adobe Suite
- IT Training & User Support
- Project Coordination & Stakeholder Liaison
- Confidential Data Handling & Security
Timeline
Public Area Attendant
Silk Hospitality
10.2024 - Current
IT Support Officer
AIA Insurance
04.2024 - Current
Blockchain Industry Researcher & Test Engineer
CEPREI
07.2019 - 03.2021
Master of Science - Information Technology
Hong Kong Polytechnic University
Bachelor of Science - Software Engineering
South China University of Technology
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