Zhihan Yao
Homebush,NSW
Summary
Dedicated and seasoned professional with a rich background in the amateur clothing retail industry, stemming from a family legacy of entrepreneurial success. Growing up alongside parents who have been industry stalwarts for many years, I have acquired an innate and profound understanding of the intricacies of the clothing business.
My global education, spanning Hong Kong and Sydney, has equipped me with a diverse skill set, notably enhancing my communication skills. This academic journey has not only broadened my worldview but has also instilled in me the ability to connect and engage effectively with individuals from various backgrounds.
Throughout my journey in the amateur clothing retail sector, I have continually refined my problem-solving acumen. During my high school years, I avidly followed the evolution of D·Rose sneakers, demonstrating my keen interest in the intersection of sports and fashion. This passion, I believe, is a unique asset that can be seamlessly integrated into a role within a dynamic and innovative company.
Overview
1
1
year of professional experience
Work History
Dilivery Expert
Dominos Pizza Inc.
08.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
Cleaning Assistant
Baijie Cleaning Expert
03.2023 - 04.2023
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Safeguarded clients'' property while executing thorough cleaning tasks, demonstrating professionalism and trustworthiness.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
Education
Bachelor of Arts - Digital Media
University of Sydney
Sydney, NSW08.2021
Associate of Arts - Public Relations And Journalism
University Of HongKong
HongKong，China09.2019
Skills
- Delivery Scheduling
- Safety Protocols and Procedures
- Customer Rapport
- Customer Interaction
- Customer Service
- Conflict Resolution
- Physical Stamina
Timeline
Dilivery Expert
Dominos Pizza Inc.
08.2023 - 12.2023
Cleaning Assistant
Baijie Cleaning Expert
03.2023 - 04.2023
Bachelor of Arts - Digital Media
University of Sydney
Associate of Arts - Public Relations And Journalism
University Of HongKong
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