Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Zhixiang Xiao

Gilberton ,SA

Summary

Emerging social work professional with hands-on experience supporting individuals and communities through trauma-informed, recovery-oriented, and strengths-based approaches. Currently completing a Master of Social Work at Flinders University, with placement experience at Diamond House Clubhouse and Pooraka Farm Community Centre. Proven ability to build strong therapeutic relationships, support psychosocial recovery, and engage in culturally responsive practice. Experienced Mental Health Mentor at EV Support, working alongside NDIS participants to promote independence and wellbeing. Strong communicator with a background in customer service, committed to ethical practice, empowerment, and social justice. Passionate about mental health recovery, community development, and person-centred care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mental Health Mentor

EV Support
Adelaide, SA
03.2024 - Current
  • Provided one-on-one psychosocial support for individuals with mental health conditions through strength-based and person-centred approaches.
  • Supported participants in setting and achieving recovery goals aligned with NDIS plans.
  • Collaborated with multidisciplinary teams to ensure holistic care and coordinated service delivery.
  • Demonstrated empathy, cultural sensitivity, and active listening in all interactions.
  • Documented progress notes and maintained accurate client records in line with ethical and privacy standards.

Social Work Student Placement

Diamond House Clubhouse
Port Adelaide, SA
02.2025 - 06.2025
  • Engaged in psychosocial rehabilitation activities for individuals living with mental illness in a recovery-oriented environment.
  • Co-facilitated wellness plans with members to support mental health recovery and goal-setting.
  • Delivered a cultural presentation and introduced a Tai Chi facilitator to promote wellbeing and cultural diversity.
  • Attended trauma-informed care training and applied reflective practice using the Collingwood 3-Stage Framework.
  • Demonstrated professional boundaries, advocacy, and ethical decision-making in daily practice.
  • Facilitated group discussions to promote member engagement and support.
  • Assisted in developing individualized treatment plans for members' needs.
  • Conducted outreach to community resources for additional member support.
  • Organized recreational activities to enhance social interaction among members.
  • Provided emotional support and encouragement during one-on-one sessions.
  • Participated in professional development workshops to remain up-to-date on best practices in social work.
  • Attended meetings, training, conferences, and seminars to advance professional knowledge.

Customer Service Cashier

Coco Fresh Tea & Juice
Adelaide, SA
07.2020 - 02.2025
  • Delivered quality customer service, processed transactions, and maintained store operations.
  • Manage cash handling and maintain accurate till balances.
  • Assist customers with product selections and inquiries about menu offerings.
  • Prepare beverages following standard recipes and customer preferences.
  • Resolve customer complaints promptly to ensure satisfaction and loyalty.
  • Collaborate with team members to ensure smooth service during peak hours.
  • Maintain cleanliness and organization of the service area and equipment.
  • Train new staff on cash register operations and customer service protocols.
  • Greeted customers and provided friendly customer service.

Social Work Student Placement

Pooraka Farm Community Centre
City of Salisbury, SA
03.2024 - 07.2024
  • Participated in community engagement initiatives and supported vulnerable individuals and families through community services.
  • Contributed to program planning and delivery, including social inclusion activities and community support groups.
  • Enhanced skills in community development, referral pathways, and working with culturally diverse populations.
  • Collaborated with social workers and volunteers to assess community needs and provide tailored support.
  • Applied anti-oppressive and strengths-based frameworks in all practice areas.

Education

Master of Social Work -

Flinders University
Adelaide, SA
07.2025

Bachelor of Aviation Management -

University of South Australia
Adelaide, SA
12.2022

Skills

  • Mental health and psychosocial disability support
  • Strengths-based and recovery-oriented practice
  • Trauma-informed and person-centered approaches
  • Case notes
  • Cultural competence and diversity awareness
  • Group facilitation and program development
  • Ethical decision-making
  • Reflective practice
  • Team collaboration
  • Documentation
  • Knowledge of the NDIS framework
  • Communication and advocacy skills
  • Problem-solving and critical thinking skills
  • Active listening
  • Relationship and rapport building
  • Organizational skills
  • Emotional support
  • Intervention planning
  • Self-care strategies
  • Case management
  • Community outreach
  • Group facilitation

Certification

  • Trauma-Informed Care Training
  • Working with Children Check
  • Police Check
  • Working With Vulnerable Check
  • Age Care Check
  • Mental Health First Aid
  • NDIS Worker Orientation Module Completed Certificate

Affiliations

  • Road Trip
  • Hiking
  • Travelling

Languages

Chinese (Mandarin)
Professional
English
Professional

Timeline

Social Work Student Placement

Diamond House Clubhouse
02.2025 - 06.2025

Mental Health Mentor

EV Support
03.2024 - Current

Social Work Student Placement

Pooraka Farm Community Centre
03.2024 - 07.2024

Customer Service Cashier

Coco Fresh Tea & Juice
07.2020 - 02.2025

Master of Social Work -

Flinders University

Bachelor of Aviation Management -

University of South Australia

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Zhixiang Xiao