Zhixin Wang

• Conducted staff training to enhance product knowledge and improve service quality

• Optimized store displays and appearance via strategic merchandising
• Lead marketing and advertising efforts to increase brand visibility and drive sales
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Managed inventory and coordinated operations across two stores
• Handled customer relations issues, enabling quick resolution, and client satisfaction

• Demonstrated products to potential customers and assisted them in making informed purchasing decisions
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
• Maintained calm demeanour and professionally managed issues in busy, high-stress situations
• Trained new employees on customer service, money handling and organizing strategies
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages